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Andamanee Boutique Resort & Spa - Rude Owner Lousy Location

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Andamanee Boutique Resort & Spa - Rude Owner Lousy Location

We were excited to try this new resort but we were disappointed with the owner's rude attitude.

The money-grubbing owner gives this new resort a bad name and poor impression. She is curt, rude, money-faced and she overcharges guests - she tried to dishonestly charge us extra for wine we did not order. She insists on making guests pay 3% credit card charge for hotel bill which is normally absorbed by other hotels and upfront payment upon check-in. When we pointed out that normally for other hotels, guests pay on check out, and hotels absorb the credit card charges, she gave a black face. Good customer service is the last thing on her mind.

Exhorbitant New Year's Day Gala dinner at $2700 thai baht, which was compulsory for all guests - turned out the gala dinner served lousy food for the rip-off price, started 1 hour late, poor guests had to queue half-hour for bbq buffet, even plain water is not included! Lousy location, inaccessible - you need to pay $200 baht per trip to get to Ao Nang beach. The 'Lakeside view' room is a joke - only a small pond view, noisy loud insects disturbed our sleep.

Fortunately the rest of the staff at this resort are very polite, helpful and friendly, unlike the owner. To be fair, the rooms are clean, new, decent and the pool is nice. We will surely give this resort a miss next time we visit krabi - the hotels located directly on Ao Nang beach are more accessible and they have more friendly owners.

thailand
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11. Re: Andamanee Boutique Resort & Spa - Rude Owner Lousy Location

How much time left for overpricing?

I am really surprised with what kind of arrogance and guts some hotel owners overprice their places. This includes surely all 5 star resorts around Krabi. Sheraton and Andaman Resort are good examples for this overpricing. Price Quality relationship is totally lost. It is the naive tourist, trapped by internet and too high expectations, which feels cheated. The Hotel owner laughs on short term about lots of income. The more he or she asks, it seems the tourist pays it, but one day the hotels will be empty with this policy of greedy short term money grabbing. It will be the day that water will be complimentary instead of being priced at 6 dollars or 5 euro a bottle. A day to cheer!

Ao Nang, Krabi
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12. Re: Andamanee Boutique Resort & Spa - Rude Owner Lousy Location

To AndamaneeGuest, I think we've got your point now. The hotel may not have been what you expected but over here, we tend not to mention individual people and I think this forum has a similar policy. If you didn't like it, then OK tell us why. But enough is enough (in my opinion).

13. Re: Andamanee Boutique Resort & Spa - Rude Owner Lousy Location

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Removed on: 8:18 pm, August 22, 2009