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Beware of poor bag handleing & rude staff at Krabi Airport!

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Taipei, Taiwan
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855 posts
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Beware of poor bag handleing & rude staff at Krabi Airport!

For those of you flying into Krabi airport on a domestic flight, beware! The carousel is broken. I believe this is terminal 2. Our hotel pickup told us it has been broken for over 17 days. Don't bother waiting for your bags, you will be standing around waiting for nothing. The bags are actually being thrown into the terminal just out the door to your right, they are being thrown on the ground and thrown in the water and mud just outside the terminal and they do not want you to see this. So, they wait until all bags are unloaded and then tell everyone to go into the terminal to get their bags. All of our bags had issues because of this. Two of them were muddy and very wet and another one was damaged. Upon trying to report it to the ground staff, they didn't know how to handle it, and they couldn't careless. Very BAD service and attitude all around at the Krabi airport. They finally agreed to clean them for us and bring them back to our hotel, which they didn't do, our hotel rep did all the leg work for us. In addition, beware on leaving the airport also there is a security guy that was working in Terminal 1 that got mad at a wet empty bottle, got nasty and ccondescending about it. He is slightly overweight, short, and a real jerk. Overall no respect here, bad service, rude staff, a terrible airport!

Taipei, Taiwan
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11. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

I am glad to hear you reached the exit before they starting throwing your bags on the ground. How did you know to exit? Did you see my post here or did you just sense something was odd? If passengers are outside the exit waiting they might be inclined not to throw stuff around as much. It would be great to have a video of them doing that.

Almaty
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12. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

Hey guys, thank you for informing. Carousel still not working.r We packed our suitcases by film, but one of cream cracked inside the suitcase.

Taipei, Taiwan
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13. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

Cream? What do you mean?

If something broke report it to the airline, they need to repair or compensate whatever broke. But as you already left the airport you have about 24-48 hours I think to contact the airline and let them know otherwise it might be your loss. Contact them immediately.

Thanks for keeping this updated and letting everyone know it is still broken. Very useful for other travelors although too late for us.

Edited: 9:27 am, December 26, 2012
Almaty
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14. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

It's not a big damage for us, I will not complain but just want to inform other travelers flying to Krabi - pack your suitcases properly.

Taipei, Taiwan
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855 posts
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15. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

Yep, that is for sure, at least for now until they get that belt working again, which seems might not happen until after the peak season.

16. Re: Beware of poor bag handleing & rude staff at Krabi Airport!

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