Ok so after my experience with Basecamp Tanzania, I figured I had to give a review even more positive than all the others!
So basically , my mother, step father, a friend and i booked a kilimanjaro climb (rongai route) and a safari to serengeti and ngorongoro. They were amongst the cheapest safari/kili companies around and had rave reviews on the internet so we figured they were a good option. Achmed (the owner) organised all the transport for my parents (they were arriving from nairobi) who were there when my friend and I arrived at L'oasis lodge. The next day we planned our safari and then prepared and departed the following day. The Safari was amazing (as other people have said, Thomas was an AWESOME guide with brilliant eyes) and we had a great time seeing so much game thanks to his brilliance, as we drove through the gorgeous green serengeti/ngorongoro crater. As it was springtime there were many youngins too (baby leopards/cheetahs/lions...).
The only hiccup that occured was when we had organised to have sleeping bags for our safari and these got messed up with another group. When Achmed found out though, he had our sleeping bags FLOWN IN to the serengeti landing strip with the daily plane, and in the meantime Thomas bought us Masaai blankets!
After a rest day at L'oasis and preparation for kili with discussion of the route which was tailored to our needs, we headed off for the mountain. However, during the climb my friend got exceptionally sick and it wasn't altitude sickness. She was vomitting, couldn't eat, was terribly weak (though to her credit INSISTED on walking with absolutely 0 energy). She had to be stretchered down from one camp to another and was unable to make the summit with my step father and I. Even upon descent from kili she wasn't better. We spoke with Achmed and he offered to provide us with a car and driver for the next day during which is wife (the GORGEOUS Zeinab!) accompanied us to the medical centre. The driver who chaffeuered us around and took us wherever we needed, was just "part of the service," as Achmed said, at no extra expense. We found out my friend had severe Malaria (contracted from Malawi where she was just before) and was put on drip medication. Our initial plan after kili was to fly from Nairobi to Egypt and as we all had different flights we were going to meet up in Cairo. My parents had the first flight and left whilst I stayed with my friend. It seemed like the medication was working at the hospital and they thought she would be fine to make her flight. So I took my flight next and she was to follow the day after.
Whilst I was still there and also when I was heading to Nairobi, Zeinab continuously came by with food for Bianca and helped to feed her. Achmed came by to check on her too (as well as our guide from kilimanjaro and assistant guide, who were all genuinely concerned). During my bus trip to nairobi however, my friend took a turn for the worst. It was discovered she had cerebral Malaria. Achmed sent me an sms when I was at the airport indicating she was to be flown to Nairobi with royal flying doctors as her condition was critical. Consequently I cancelled my flight so I could be with her. Zeinab again accompanied Bianca in the ambulance on the way to the plane in Arusha, taking care of her the whole time. meanwhile Achmed was liasing with us, sorting out the nitty-gritties the hospital needed to know (such as travel insurance for the plane etc).
Thankfully in Nairobi, with more advanced medical facilities, Bianca made a remarkable recovery but the whole time Achmed kept in touch to ensure she made good progress.
I thought it was amazing that Achmed and his wife did so much for us - never asking for a cent more and genuinely caring for Bianca in a time of desperate need. We really couldn't have asked for more. If they hadn't been there when she had taken the turn, who knows what would've happened....?
SO basically I THOROUGHLY recommend them to anyone who's considering a budget range safari/kili expedition and doesn't want to skimp on quality/care/ awesome fun. Achmed himself will admit he's an 'old fekker' as others have put it, but he's a brilliant old fekker at that!