We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MakeMyTrip hotel booking was frustrating and waste of money

Bengaluru, India
4 posts
1 review
Save Topic
MakeMyTrip hotel booking was frustrating and waste of money

MakeMyTrip hotel booking was frustrating, can anyone help to get my money back

Hello,

Adding to this post, my sincere requests to all readers to this post never ever book hotels using Make My Trip website.

Here is my experience,

I had booked hotel “Lake View", Ooty for two days using Make My Trip(MakeMyTrip Booking ID: NH210312344761) and paid two days hotel charge in advance. I had reached hotel Lake View at morning 7.00am and the hotel receptionist told me ours is 24hrs check in, if check in at 7.00 am then you have to leave by 7.00am only or otherwise you have to pay 100 rs more for each hr with tax. So waited till 9.00am and checked-in to the room.

For this hotel amenities mention in the make my trip website are not there like, there was no BAR, no hot water and even no towels, towels i asked at morning, hotel provided the towels in the evening when i am back to the hotel.

I have informed all these things to makemytrip customer care in the 1st day evening and customer care person also confirmed hotel doesn't have such amenities, so i told him next morning I will vacate the hotel and return my 2nd day money and customer care person agreed on this.

2nd morning 8.00am i left the hotel and i stayed in the other hotel. After onwards I am calling make my trip customer care regularly to get the refund amount, When i called mmt for 4 or 5 times, one of the customer mailed saying i will get my money back and here is the mail

Shruti Joshi <Shruti.Joshi@makemytrip.com>

12/20/12

Mr. Mohapatro,

Greetings from MakeMyTrip.

Your refund is in process as mail already mark to my concerned team. You will get your refund within 7 working days.

Regards

Shruti Joshi

Till today(5th Jan) i have not received any money and when i called CS, they says their team still investigating.

So never ever trust makes my trip, dealing with them just like talking to country side touts.

Interestingly whenever i called to CS, there would be message after sometime, we tried to call you but your mobile was not reachable. I dont understand for others my mobile reachable but for mmt how come it not reachable. Simply they are cheaters, never ever trust this site because I am sure they are knowingly delaying so you will forget after sometime and they need not to pay anything.

Thanks,

Jayaram

"

Edited: 5:32 am, January 05, 2013
Kodaikanal, India
Level Contributor
1,418 posts
112 reviews
Save Reply
1. Re: MakeMyTrip hotel booking was frustrating and waste of money

Dear Jayaram

MakeMytrip.com is the No.1 Online travel Portal India.

Once you made the booking in the portal, auto Mail will reach you, Makemytrip.com and Hotelier.

Your Payment is also Computerised. payment transfer to Hotelier with 72 hours of your Booking.

If Your Not Like the Service or Feature of the Hotels/ Resorts Customer Care will Refund your Money What ever.

Reasons for Not Refund till:-

1. Hotelier May not Refund payment for the your Booking to MMT

2. MMT May Be waiting the Next Guest Booking for the same Hotel , They Will Refund your Money.

3. Refund May be on Verification.

As I Been Ex- Employee of MMT, I Assure your Refund. but it will Take some time. because it was Large Network Process.

I had reached hotel Lake View at morning 7.00am and the hotel receptionist told me ours is 24hrs check in, if check in at 7.00 am then you have to leave by 7.00am only or otherwise you have to pay 100 rs more for each hr with tax. So waited till 9.00am and checked-in to the room.

Ans:- In your MMT Booking Voucher itself , it was mention Very Clearly about the Check in / Out Timings. if It 24hrs Check In / Out the Hotel Person was Right. all the hotel will charge you for the Extra Hrs or Late Check Out Charge.

For this hotel amenities mention in the make my trip website are not there like, there was no BAR, no hot water and even no towels, towels i asked at morning, hotel provided the towels in the evening when i am back to the hotel.

Ans:- Features & Facilities were Mentioned in the MMT Website. That Information are given by the Hotelier At the time of Contract. Apart for the Business Tie Up other than Nothing between them.

My Kind Advice:- In Future if you are booking a Hotel Through Web Portal, Please Check the Trip Advisor Recent Reviews By the other who Stayed before in the Hotel / Resort.

Your's Traveller Friend

$ichot

Bengaluru, India
4 posts
1 review
Save Reply
2. Re: MakeMyTrip hotel booking was frustrating and waste of money

Thanks to tripadviser first, taken this concerns to right table and makemytrip returned 1765rs second day hotel fare with 1800rs redeemable gift voucher.

Edited: 1:48 pm, January 20, 2013
Kodaikanal, India
Level Contributor
1,418 posts
112 reviews
Save Reply
3. Re: MakeMyTrip hotel booking was frustrating and waste of money

Thats What MMT Rocks

$ichot

4. Re: MakeMyTrip hotel booking was frustrating and waste of money

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 1:16 am, January 23, 2014