MakeMyTrip hotel booking was frustrating, can anyone help to get my money back
Adding to this post, my sincere requests to all readers to this post never ever book hotels using Make My Trip website.
Here is my experience,
I had booked hotel “Lake View", Ooty for two days using Make My Trip(MakeMyTrip Booking ID: NH210312344761) and paid two days hotel charge in advance. I had reached hotel Lake View at morning 7.00am and the hotel receptionist told me ours is 24hrs check in, if check in at 7.00 am then you have to leave by 7.00am only or otherwise you have to pay 100 rs more for each hr with tax. So waited till 9.00am and checked-in to the room.
For this hotel amenities mention in the make my trip website are not there like, there was no BAR, no hot water and even no towels, towels i asked at morning, hotel provided the towels in the evening when i am back to the hotel.
I have informed all these things to makemytrip customer care in the 1st day evening and customer care person also confirmed hotel doesn't have such amenities, so i told him next morning I will vacate the hotel and return my 2nd day money and customer care person agreed on this.
2nd morning 8.00am i left the hotel and i stayed in the other hotel. After onwards I am calling make my trip customer care regularly to get the refund amount, When i called mmt for 4 or 5 times, one of the customer mailed saying i will get my money back and here is the mail
Shruti Joshi <Shruti.Joshi@makemytrip.com>
Greetings from MakeMyTrip.
Your refund is in process as mail already mark to my concerned team. You will get your refund within 7 working days.
Till today(5th Jan) i have not received any money and when i called CS, they says their team still investigating.
So never ever trust makes my trip, dealing with them just like talking to country side touts.
Interestingly whenever i called to CS, there would be message after sometime, we tried to call you but your mobile was not reachable. I dont understand for others my mobile reachable but for mmt how come it not reachable. Simply they are cheaters, never ever trust this site because I am sure they are knowingly delaying so you will forget after sometime and they need not to pay anything.
"Edited: 5:32 am, January 05, 2013