As Caesars has been my casino of choice for many years, it is really disturbing to see how it is deteriorating.
Card Readers don't work, Kiosks are out of order, 40 percent of the chairs on the casino floor are broken and drop down to the foor as you sit, the bill acceptors do not accept bills because they are not clearing out the hoppers on a daily basis. Bathrooms are closed regularly to save on staff and the ones that are open are filthy. Some of the stalls in the bathrooms no longer have locks to lock the doors. The card key slots in the elevators do not work and the elevator will just sit there. Today as I was leaving, the escalator was out of service.
I have made several complaints to management and comments on surveys over the past many months about these issues, but they are all falling on deaf ears.
Revenue has dropped about 40%. I can assure Caesars that if they continue on this path and not provide the basic services, it will continue to drop further.
I do not think that providing open bathrooms is a luxury.
I have spoken to several 7* players about this and they feel that once they get their 150,000 tier credits they will no longer play at Caesars unless these issues are taken care of. I myself feel the same and am close to the 150,000 mark.
It is my opinion, but if Caesars does not resolve the basic of issues, they will loose their higher end players.
On a side note. Nero's was excellent as always.