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The deterioration of Caesars

Brooklyn, New York
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1,547 posts
4 reviews
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The deterioration of Caesars

As Caesars has been my casino of choice for many years, it is really disturbing to see how it is deteriorating.

Card Readers don't work, Kiosks are out of order, 40 percent of the chairs on the casino floor are broken and drop down to the foor as you sit, the bill acceptors do not accept bills because they are not clearing out the hoppers on a daily basis. Bathrooms are closed regularly to save on staff and the ones that are open are filthy. Some of the stalls in the bathrooms no longer have locks to lock the doors. The card key slots in the elevators do not work and the elevator will just sit there. Today as I was leaving, the escalator was out of service.

I have made several complaints to management and comments on surveys over the past many months about these issues, but they are all falling on deaf ears.

Revenue has dropped about 40%. I can assure Caesars that if they continue on this path and not provide the basic services, it will continue to drop further.

I do not think that providing open bathrooms is a luxury.

I have spoken to several 7* players about this and they feel that once they get their 150,000 tier credits they will no longer play at Caesars unless these issues are taken care of. I myself feel the same and am close to the 150,000 mark.

It is my opinion, but if Caesars does not resolve the basic of issues, they will loose their higher end players.

On a side note. Nero's was excellent as always.

New Jersey
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401 posts
63 reviews
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1. Re: The deterioration of Caesars

Why play there at all. If you stay around long enough to get the 150k TC's. Caesars is happy.

Gary Loveman. Has the corporation awash in debt. Maintaining the property is an expense he does not want.

Look at Vegas until recently the balloon at Paris was an eyesore. It took an internet campaign and local political pressure to get him to fix it up.

Washington
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4,543 posts
39 reviews
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2. Re: The deterioration of Caesars

I think the most disturbing factor I've experienced about the Caesars AC property throughout this year is in regard to their lousy room comp &/or rate offers as a Total Rewards Diamond member. It appears room offers (representing a Fri. &/or Sat. night stay) at Caesars were substantially dropped &/or eliminated this year, no matter how high a bankroll contributed. I don't know if this 2013 Comp/Rate snafu is perhaps related to the Total Rewards (maybe an improper ADT data feed?) System, whether there was a decisional change made within the Caesars AC hotel managerial dept. in regard to room comps/offers, or a combination of both. You call over there & they give you the same old answer; "offers & rates are determined & based upon current room demand & occupancy rates." However, this statement makes no sense when one attempts to book their Caesars hotel room months in advance!

Edited: 4:06 am, August 27, 2013
Brooklyn, New York
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1,547 posts
4 reviews
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3. Re: The deterioration of Caesars

It seems that Caesars is now more interested in renting rooms to paying customers coming in for meetings and conventions than comping them to players. The corner rooms which were usually booked by 7* players are now being offered to paying guests at a much higher rate than the normal Centurion rooms.

I guess the days of customer service are over and the bottom line is that it's all about making money.

As for the reason I keep on playing there. I guess I'm a creature of habit and just got very comfortable, coupled with the fact that I have had more winning weekends than loosing ones. The cruise offers are also very nice. The last cruise, Caesars picked up all the charges, including the taxes, port charges, tips, and all the drinks on the entire ship, plus a few hundred dollars of on board credit for either excusions or shopping and they also included meals in all the specialty restaurants. Although these offers are good, it still doesn't make up for the shabby conditions of the actual building.

Keep in mind that the new system for tier credits has made it very easy to get the 150,000. If it is played right, 50,000 tier credits can actually equal,150,000 wth the bonus credits.

pa
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3,301 posts
13 reviews
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4. Re: The deterioration of Caesars

We ALL have choices,so move on or put up with!

Dirty,run-down Casinos/Hotels ,Bums,Panhandlers,Rif-raf is the Norm anymore for the Boardwalk!

So Glad the Borgata is keeping up tne Standards that the rest of A/C ought to follow.

A/C continues its Downhill fall as it has for over nine years and will continue because Customer Service NO longer exsists and the Biggies could care less cause the still draw their BIG bucks!!!

Customers have choices now,they can play in lots of other States and tell A/C to Shove their Puny offerings!

NJ
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3,823 posts
1 review
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5. Re: The deterioration of Caesars

Harrahs isn't perfect, but for quite some time it has been the most desirable CZR prop in AC.

Old Bridge, New...
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806 posts
105 reviews
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6. Re: The deterioration of Caesars

I sincerely hope Caesars doesnt end up going down the way that Ballys has. But I agree with what you have stated. Last time I played at Caesars, I cant tell you how many chairs I sat in that were broken and how many times I had to find a ticket machine that was working.

However, I will probably continue to play there, just as I will at Harrahs and the other CET properties. The reason is simple. I am low level gold, but I can get free rooms just about at any of their properties. Within the last year, I have stayed at Harrahs, AC, Harrahs Laughlin, Paris LV, BAllys AC, SHowboat, AC and Caesars AC. I have just started looking at New Orleans or Tunica for a trip next year. There are not many other rewards programs that give you that many options.

Sad, but true.

Matthews, North...
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15 posts
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7. Re: The deterioration of Caesars

I didn't have any of these problems when I was there 3 weeks ago for the weekend.

Washington
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4,543 posts
39 reviews
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8. Re: The deterioration of Caesars

You know what C? I have to agree with you. Although it's not a boardwalk property, Harrah's Bayview Tower &/or Waterfront Tower rooms aren't all that bad. And now that Caesars is stabbing many of us in the back by cutting off room comps &/or raising rates for TR's Members, I feel Harrah's now gives me the best bang for my buck. As a matter of fact, I kind of feel that overall, Harrah's has surpassed Caesars in every aspect except the registration check-in process, which does need improvement.

CT
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126 posts
12 reviews
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9. Re: The deterioration of Caesars

I was in AC last week and stayed at Harrah's (again...I usually book there), took a cab down to Caesars to have dinner with some friends and found what you did....a little shabby in places, especially noted the ladies room was not very attractive or clean. I love Caesars in Vegas and primarily stay there, but the AC Caesars does not look like it's in the same organization. BTW, great trip....hit a $2 royal on JoB at Harrah's the first day - great way to start a vacation:)

Long Beach, New York
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52 posts
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10. Re: The deterioration of Caesars

YAKSTER; I agree the place is starting to lose it, very loyal to caesars over the years buy recently have split time between caesars ,taj, and my new casino the last 2 yrs Mohegan sun.. taj really surprised my wife and I with their offers and up grades...Mohegan is beautiful and with your kind of play you definetly would be taken care of ..but to win more weekends than lose; that is something that must be factored in your choice