We checked in yesterday around 5:30pm. Everything went smooth and even got the bourbon tower as requested. Now the big but, no one makes up our room all day.. Really?? And I go to front desk and there answer is " there are alot of rooms not made up and it could take a few hours to get someone up there". Ok so I ask for someone to bring us the "amenities" and towels and dump the trash. A guy comes about 15 min later and hands me two towels. Nothing else and I ask about the trash and he says call housekeeping. I call housekeeping and am put on hold for 10 minutes. And then I'm told they will send someone up when they can???? I am not too happy at this moment. The woman at front desk says that sometimes u have to ask to get ur room cleaned. I'm sorry but i never had to ask to have my room cleaned.