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Marhaba - bronze v silver on arrivals

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avicov
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356 posts
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Marhaba - bronze v silver on arrivals

Hi guys.

Travelling to Dubai next week and was thinking about using the Marhaba meet and greet at arrivals.

We are arriving at 8pm into DXB Terminal 3. Is this a busy time or later in the evening?

There website is confusing though as I can't figure out which service to select. Basically I want fast track through immigration and not queue and then collect my luggage. However, what's the real difference between the bronze and silver package? The silver costs more but that is the package that says full escort and fast track, where as bronze says escort through immigration.

Is the bronze package not fast track then?

Below is taken from the website:

Bronze

On Arrival:

You will be met at the arrivals area before immigration – look for your name on the marhaba plasma screens located at different points along your journey.

Handover of your visas and/or other essential documents

Escort through immigration formalities and the security screening

Assistance at the baggage belt area

Escort to the receiving party at the meeting point outside arrivals

Silver

On Arrival:

A warm welcome on arrivals. You will be met as you enter the terminal by a marhaba agent holding a placard with your name.

Full escort and fast-track through immigration formalities and security screening

Assistance at the baggage belt area and complimentary porterage

Escort to the receiving party at the meeting point outside arrivals

In addition to the above, if you are arriving at Bahrain International Airport you will be welcomed to the marhaba arrival lounge with complimentary refreshments while your marhaba agent processes your passport clearance

West Midlands
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1. Re: Marhaba - bronze v silver on arrivals

Am glad someone has asked this question because I was wondering too. Can't stand to be in one of those queues again in October......it's like the supermarket, we always choose the wrong one!!! This will be my 9th visit and I have always had to queue for nearly an hour on both of BHX flights.

avicov
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356 posts
32 reviews
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2. Re: Marhaba - bronze v silver on arrivals

Hopefully we will get some seasoned travellers in the know! : )

West Sussex
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3. Re: Marhaba - bronze v silver on arrivals

Sounds like bronze meet you where the line up begins for customs and silver as you leave the aircraft and enter the terminal building. I was looking at this for my daughters trip in March and decided to give them a call tomorrow and ask.

Dubai, United Arab...
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4. Re: Marhaba - bronze v silver on arrivals

Gold = One on one service + free porter service for baggage

Silver = One on a small group (2 to 4 possibly) + free porter service for baggage

Bronze = Passenger to locate and approach Marhaba service counter before going to passport control. No porter service.

These are the basic differences, for the respective price you pay for Marhaba. There is also family package for 2 to 4 passengers for one fee (like Gold class I think)

avicov
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356 posts
32 reviews
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5. Re: Marhaba - bronze v silver on arrivals

Please could you let us know what they say. Would be very helpful.

avicov
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356 posts
32 reviews
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6. Re: Marhaba - bronze v silver on arrivals

So Bronze is definitely fast track then?

Is the counter in terminal 3 easy to locate?

London, United...
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7. Re: Marhaba - bronze v silver on arrivals

Bronze is definately fast track, this what we had when we travelled in December. As we entered the immigration hall, there was a board with our names on it. A member of staff took us through immigration via a fast track counter. We did not have to wait in line at all. We were then shown which carousel our bags would be arriving on. The gentleman in question stood near by ready to escort us once we had collected our bags. He was very helpful and followed up baby's stroller that then arrived on a different carousel. Once we had all our bags he escorted us to the arrivals hall, waited while we stopped briefly at the bureau de exchange and then handed us over to the company providing our transfer services to the hotel. I have not experienced the silver option but from reading what the OP put as the extract from the website, the major difference between bronze and silver appears to be porter services which we would not have needed anyway.We were fully escorted and while he did not physically stand next to us all the time he was always in earshot if we wanted to ask anything. Fab service and would definately pay for it again but would not pay extra for silver as i do not think the difference in service is worth in my opinion.

Dubai, United Arab...
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8. Re: Marhaba - bronze v silver on arrivals

As far as immigration clearance is concerned, service is same for all classes of Marhaba Service.

avicov
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356 posts
32 reviews
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9. Re: Marhaba - bronze v silver on arrivals

Thank you very much for that reply.

I think what was concerning me was the website extract clearly states fast track for silver but not in bronze. But as you mention you went through fast track on bronze.

I initially thought you had to go to a counter first in T3 but there will be a person with a board.

Scotland, United...
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10. Re: Marhaba - bronze v silver on arrivals

I'm glad you posted this as I too was wondering which one to book for May. When we went last April we waited for over an hour to get through immigration, said then I would definately book the Marhaba service for this year.