Does anyone have advice on how to get an airline to correct a tiny error in the title of a ticket without committing highway robbery with charges for such a correction?
I purchased 7 airfares at once with Fiji Airways online, and found out within a minute of booking that my 4 year old son came up as a "Miss" in his title rather than "Mstr" from a dropdown menu error.
Although the booked flight doesn't depart for 8 months, and I called the airline within 5 minutes of booking when I realised the error, I was told that the fee to correct this minute mistake is a whopping $90 AUD ! This is almost as much as a child's one way airfare !
Reservations was blunt and insisted that unless I emailed them my credit card details along with a copy of my son's passport, no correction would be made. When I gasped at the fee for such a correction, I was told that if it was an adult's ticket, the same error would cost $130.
Any advice out there? How can a tiny error in the era of online booking cost so dearly? After all, by booking online we are saving the airline a heck of a lot of money, so surely when a small error occurs it can work both ways and be corrected without charge.
Any advice on how to fight this outrageous fee would be greatly appreciated.