In the past week me and a group of friends traveled from Cusco to Puno. In Cusco we bought VIP tickets (with bed like seat) return ( we paid 40 Soles ). As the bus from San Luiz vip seats had broken down, they put us in a bus from other company.
In Puno we had to change a voucher for return tickets and, in this moment, a very rude funcionary gave us tickets that valued 20 Soles and said they were vip seats. What a shame, it was an ordinary bus.
They just deceived us. I won´t recommend this company to anyone.