Spent 8 days in Peru between September and October 2013 and I have been impressed with Peru Best Tours (PBT) ever since I sent my first mail to inquire about their packages. Mike was extremely prompt in responding to all my queries and soon created a personalized travel itinerary based on our requests and requirements.
After we’d made all the flight, hotel and tour reservations, we had an unexpected personal hiccup and couldn’t travel as planned. Despite us only have paid the initial deposit, Mike and his team were extremely understanding of our situation and moved all the hotel reservations and scheduled tours to another time frame 5 months from our original booking WITHOUT any additional cost (except for airline fees). That was incredible!
Our 8 day vacation in Peru was perfect starting from our pick up at Lima airport. We were given a mobile phone which was very helpful in calling hotels/cabs in various cities. All the hotels we were booked at were quiet, located conveniently, extremely well maintained and had professional staff. Our tours all started on time, the guides spoke very good English and were college or university educated making the experience all the more interesting.
On our last flight the airline required us to pay a change fee which had already been paid but didn’t reflect in their system. We called PBT immediately from the airline counter and they immediately agreed to refund the fee (which was done) and the rest of our travel was very smooth.
Overall we had a great experience working with PBT and our trip to Peru was wonderful. If you are looking for a tour company to handle your Peru trip, this would be the one to go with!!!