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Virgin Vacations service awful - did I just make a mistake?

Boston, MA
Level Contributor
15 posts
39 reviews
Virgin Vacations service awful - did I just make a mistake?

Ok, I shopped around all over - latinescapes, latintravelmall, etc. and stumbled upon Virgin Vacations package for Peru. It went really well initially, but AFTER I paid my deposit (isn't that always the way - they have your $$ and can stop being pleasant) I didn't get calls back from the person I was dealing with and when I pressed "0" for help I got someone else who was totally annoyed that I had the nerve (!) to ask her to assist me on a trip that she didn't book! I then called a supervisor, after getting unsatisfactory responses (and a huge attitude to boot) and HE was rude! I am now freaking out...I never use a service like this - I've been around the world (Panama to Egypt, all of Europe, Asia) and always book the pieces of the trip myself. This time I'm going with a friend who is very nervous about all of that so I agreed to go via a tour. Now I'm wondering is this typical of tour companies in general, is this a Virgin Vacations issue or what? I am afraid that I'm going to end up in Peru with services (tours, etc) that are far different from what I paid for. Anyone else have this bad of an experience with Virgin Vacations?

California
Level Contributor
149 posts
17 reviews
21. Re: Virgin Vacations service awful - did I just make a mistake?

Hi,

I am about to book an escorted tour package through Virgin Vacations to Turkey in November because of its attractive prices and destinations included. I was wondering if you had already taken your trip? If so, how did it go? I just checked Gate One and the itinerary for Turkey was completely identical to ones listed on Virgin Vacation site.

california
Level Contributor
11,773 posts
169 reviews
22. Re: Virgin Vacations service awful - did I just make a mistake?

IItchy, try contacting the OP thru the Private Message function. And post on the Turkey board.

It doesn't look like the OP is a frequent participant on Peru, they probably won't see your message otherwise.

California
Level Contributor
149 posts
17 reviews
23. Re: Virgin Vacations service awful - did I just make a mistake?

Thanks!

Jacksonville...
Level Contributor
3 posts
17 reviews
24. Re: Virgin Vacations service awful - did I just make a mistake?

Did you go on this trip and how do you rate it besides awful front desk people? I am looking at the same tour and want to know your opinion.

Pennsylvania
1 post
1 review
25. Re: Virgin Vacations service awful - did I just make a mistake?

I'm looking into the same tour. How did it turn out for you in the end?

San Francisco...
1 post
26. Re: Virgin Vacations service awful - did I just make a mistake?

Hi, did you go on your trip to Virgin Vacations to Peru? How was it? Were they okay? We're thinking about booking through them since they have a deal right now... please advise asap. thank you.

Toronto, Ontario
Level Contributor
1 post
5 reviews
27. Re: Virgin Vacations service awful - did I just make a mistake?

I find this very misleading... no one is actually talking about the tour itself. But how the service pre-trip inadequate because they wont return your phone calls??? Please. Write a real review with all the information so Travellers like myself can get a quality perspective in order to help me make a decision. I just booked this trip for this April. I put down a $200 deposit and from what I've heard I have no idea what anyone thought about the tour. Until I hear something relevant I won't freak out. Anyone been on the tour who would like to share?

Chattanooga...
1 post
28. Re: Virgin Vacations service awful - did I just make a mistake?

Do we know how this turned out in the end? I want to book a Trip for Irelnad for my Husband's 30th birthday. Any good travel service recommendations would be helpful.

New York City, New...
1 post
29. Re: Virgin Vacations service awful - did I just make a mistake?

BEWARE! I made a big mistake using Virgin Vacations. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it came to light that the replacement ship was a much cheaper alternative. After a phone call with them they said they are not responsible for cruises (even though the sell them) and they can only refund part of my trip. They said it was my fault for not reading the fine print and even though they are at fault, too bad. Now I am stuck with airplane tickets to Greece. It really looks and feels like a bait and switch. Do yourself a favor and use a reputable company. Not Virgin Vacations.

Yorktown, Virginia
Level Contributor
6,183 posts
15 reviews
30. Re: Virgin Vacations service awful - did I just make a mistake?

Use the plane tickets to Greece & have a great time without the cruise!