I am writing this so that travellers who are puzzled if they could rely on or trust the tour operators in Ecuador.
We are in Asia and are tens of thousand miles away from South America. I looked at the various travel agents in Quito. And I picked Yacu Amu Experiences. Myriam was the representative. She responded quickly and adequately. This is important, when I am remitting almost USD10,000 for the two of us to join tours in Ecuador over the span of two weeks. We went to the islands-Galapagos, flat land-Guayaquil, the Andes-Quito & Otavalo and the Amazon.
Before remitting money, the remitting bank sat on my money fumbling with their fingers. I pressed on for almost one week, complained and threatened to report the bank's incompetence to the local regulatory authority. Then the bank started to ask a load of questions, what is the nature of this company..... until at the end the bank asked a stupid question : when was the date of incorporation of Yacu Amu ? I blew my tops, I know it is there since 1996, but I declined to answer nor was I prepared to do a due diligence check for these imbeciles. This did worry me, I relied on the photos displayed of each and everyone of their staff, that their web site (though AVAST the antivirus program raised the alarm!) showed that they have almost been there for 20 years. I chose to trust the company.
At the end we had a complete and wonderful tour throughout.