Safari Tours may have enjoyed an excellent reputation in the past, as Lonely Planet suggests, but our recent experience indicates the company has taken a drastic turn for the worst. Throughout our two-week trip with Safari Tours, which included climbing Cayambe and Cotopaxi and touring the Galapagos, we experience much difficulty in ensuring compliance with our itinerary and its inclusions, which were clearly spelled out in writing ahead of time. Significant portions of our trip were inexplicably changed/cancelled without our consent or even prior discussion and we were forced to pay out of pocket for some hotel and transportation expenses explicitly included as part of our tour. More importantly, our itinerary included a certified English speaking mountain guide, which Safari Tours failed to provide. Our guide, Christian, spoke no English and behaved recklessly and dangerously by failing to follow standard mountain safety protocol. Throughout the trip, Christian showed complete disregard for the safety and wellbeing of his clients by failing to employ snow/ice anchors on steep glacial terrain. He also provided vegetarian meals to his clients (all non-vegetarians) while serving himself heaping portions of meat, which we considered blatantly disrespectful. The owner of Safari Tours, Eduardo, who is a pleasant enough individual, proved unwilling to address any of our complaints and ultimately failed to follow through on his company's explicit commitments to his clients. He also failed to provide us pertinent documents pertaining to our flights and tours in the Galapagos, booked by Safari Tours on our behalf, until literally the last minute, which created some unnecessary stress and anxiety. The issues we have experienced with Safari Tours range from sheer negligence and unprofessional conduct to downright fraud, none of which anyone should deal with on vacation. We would therefore, caution anyone traveling to Ecuador/South America to stay away from Safari Tours, regardless of how competitive their pricing may be, as the company can no longer be trusted to fulfill its commitments to its clients. Anyone considering climbing in the Ecuadorean Andes should especially avoid Safari Tours on safety grounds.