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Caution: Safari Tours (Quito, Ecuador)

Washington DC...
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Caution: Safari Tours (Quito, Ecuador)

Safari Tours may have enjoyed an excellent reputation in the past, as Lonely Planet suggests, but our recent experience indicates the company has taken a drastic turn for the worst. Throughout our two-week trip with Safari Tours, which included climbing Cayambe and Cotopaxi and touring the Galapagos, we experience much difficulty in ensuring compliance with our itinerary and its inclusions, which were clearly spelled out in writing ahead of time. Significant portions of our trip were inexplicably changed/cancelled without our consent or even prior discussion and we were forced to pay out of pocket for some hotel and transportation expenses explicitly included as part of our tour. More importantly, our itinerary included a certified English speaking mountain guide, which Safari Tours failed to provide. Our guide, Christian, spoke no English and behaved recklessly and dangerously by failing to follow standard mountain safety protocol. Throughout the trip, Christian showed complete disregard for the safety and wellbeing of his clients by failing to employ snow/ice anchors on steep glacial terrain. He also provided vegetarian meals to his clients (all non-vegetarians) while serving himself heaping portions of meat, which we considered blatantly disrespectful. The owner of Safari Tours, Eduardo, who is a pleasant enough individual, proved unwilling to address any of our complaints and ultimately failed to follow through on his company's explicit commitments to his clients. He also failed to provide us pertinent documents pertaining to our flights and tours in the Galapagos, booked by Safari Tours on our behalf, until literally the last minute, which created some unnecessary stress and anxiety. The issues we have experienced with Safari Tours range from sheer negligence and unprofessional conduct to downright fraud, none of which anyone should deal with on vacation. We would therefore, caution anyone traveling to Ecuador/South America to stay away from Safari Tours, regardless of how competitive their pricing may be, as the company can no longer be trusted to fulfill its commitments to its clients. Anyone considering climbing in the Ecuadorean Andes should especially avoid Safari Tours on safety grounds.

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Ecuador
Ecuador
South America
ann arbor
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44 posts
70 reviews
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1. Re: Caution: Safari Tours (Quito, Ecuador)

Are they so cheap you thought you had a steal?

Washington DC...
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9 posts
3 reviews
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2. Re: Caution: Safari Tours (Quito, Ecuador)

Their quote was very competitive, although not a "steal" by any measure. Moreover, the few reviews we found on different forums seemed positive, albeit outdated. In the future we'll go with a company that has many positive reviews that are more or less current, even if it costs more...

Quito, Ecuador
1 post
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3. Re: Caution: Safari Tours (Quito, Ecuador)

The company changed of owners.

Quito, Ecuador
6 posts
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4. Re: Caution: Safari Tours (Quito, Ecuador)

Hello Tripadvisor,

We don´t know the people who is writing this post. We never had clients in Dec. 2014 who made climbing and Galapagos at the same time. We look our registered book of clients and we don´t have anyone climbing cayambe and Cotopaxi in Dec. 2014 as they say. Please if you can contact them and ask who are they. If they had any problem as they say, they should let me know right a way. I personally take care of all our clients and never had anyone complaining as they say. We have many tour operator companies in Ecuador and some of them made this kind of thinks to discredit other tour operator, so please investigate who is the person, so we can check if he or she made any tour with us. Thank you. Francisco Muñoz.

Safari tours Manager

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Ecuador
Ecuador
South America
5. Re: Caution: Safari Tours (Quito, Ecuador)

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum guideline requiring that all messages be written in English. It is not possible for the forum staff to provide translations. Foreign language comments exclude many readers from obtaining what may be pertinent information, which defeats the purpose of an open forum.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 12:23 pm, July 31, 2018
6. Re: Caution: Safari Tours (Quito, Ecuador)

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum guideline requiring that all messages be written in English. It is not possible for the forum staff to provide translations. Foreign language comments exclude many readers from obtaining what may be pertinent information, which defeats the purpose of an open forum.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 12:23 pm, July 31, 2018
Manta, Ecuador
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5 posts
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7. Re: Caution: Safari Tours (Quito, Ecuador)

ElizDelucchi

Manta, Ecuador

posts: 2

7. Re: Caution: Safari Tours (Quito, Ecuador)

today, 2:30

The gentlemen who write this should give their names and identification numbers. Not Legal hide in anonymity for an offense to a prestigious company. Everything can be a malicious complaint.

Trip Advisor ake sure it should really well for what they publish and request documents such as passports or CI of the complainants.

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Manta
Manta
Manabi Province, Ecuador
Quito
Quito
Pichincha Province, Ecuador
Manta, Ecuador
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8. Re: Caution: Safari Tours (Quito, Ecuador)

The complainants gentlemen should give the name of the yacht or catamaran in which they made the Galapagos cruise, hotel name where stayed overnight and so we would see if it's true what they say so maliciously. What they say is the "Guide ate a piece of meat in their faces" when they are vegetarians, the guide did not speak English .... etc. all about the guide but do not dare to cruise or hotel name porq know in that should consequences from them.

Trip Advisor advise that there should publish everything that happens to a tourist, sometimes they are liars or malicious.

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Washington DC...
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9 posts
3 reviews
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9. Re: Caution: Safari Tours (Quito, Ecuador)

Hello Francisco,

The authors of this review are not your competing tour operators, but your former clients, David and Becky, the latter of which I am sure you will remember from numerous telephone conversations. I am not sure why you would deny having clients in December 2014 that registered for a trip that combines climbing and the Galapagos, but we have all the correspondence, including the full itinerary from your company to prove otherwise and will gladly provide this to Trip Advisor upon request.

Unfortunately, you were on vacation when we arrived in Ecuador, so we dealt with your partner, Eduardo, who proved unable/unwilling to address the concerns we brought to his attention numerous times throughout the trip. Therefore, we believe that writing an honest review about our experience with your company was our only recourse, as that would at least allow others to avoid the mistake we had made. If you would like to discuss this further, I am sure you will have no problem finding our contact information. Thank you.

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Ecuador
Ecuador
South America
Washington DC...
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9 posts
3 reviews
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10. Re: Caution: Safari Tours (Quito, Ecuador)

We are not sure why you would deny having clients in December 2014 that registered for a trip combining climbing and the Galapagos, but we have all the paperwork from your company to prove otherwise and will gladly provide this to Trip Advisor upon request. We believe that writing an honest review about our experience with your company was our only recourse, since nobody should experience what we had experienced while on holiday. We hope this review would at least allow others to avoid the mistake we had made.

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