We have had a very disappointing experience with this agency. We paid $560 for 2 passages from Puerto Varas to Bariloche, and received vouchers for Oct 19, leaving from our hotel at 8:30 am. Just to be safe, I emailed the travel agent, VisitChile.com, Mariana Ramires, the day prior to confirm the date and time. She confirmed these details were correct. However, when it became clear that we would not be retrieved at our hotel for the trip, we started emailing and calling VisitChile.com to find out what had happened. So far they have not answered the emails; their phones have been disconnected or are otherwise nonfunctioning both in Chile and in the U.S. Since we also had to prepay our hotel in Bariloche, we've lost another $125 for the first night there, too. As soon as I return to the U.S., I plan to report VisitChile.com to the dept. of Commerce and Consumer Affairs Bureau. I believe TripAdvisor should tell the site to remove their endorsement, otherwise, it seems like TripAdvisor accepts their irresponsible behavior.