We were quite surprised and disappointed by a number of things when we rented a car in Puerto Montt. We had arranged it ahead of time, through Alamo’s North American web site and assumed we were getting the same level of care & service & product that we’d experienced in the past.
While they DID have our reservation, and a car DID exist for us when we arrived on our flight, and the booth was open (it does have limited hours, we found out later), there were a number of disturbing things that happened! When all was said and done, it turned out okay for us, but we felt like we dodged a bullet, so to speak.
The car was in terrible shape. All hub caps were missing along with most caps on the tire valves. Scratches and dents were everywhere. There was a cracked windshield with a huge chip repair right where the driver’s left eye looks straight ahead. There was a slow leak in the front passenger tire. It was a standard, not an automatic. But we were told that there were “No mas carros” (no more cars) the day we arrived. The Alamo employee spoke no English whatsoever. There were no English translations of any documents. No instructions of what to do or who to call should we break down or have trouble. We have no idea what we signed, but we were assured it was all ok. [Whew! What were we thinking, driving away! Blame it on 4 hours of sleep the night before, I guess!] We filled out a detailed picture/diagram with everything we noticed. Tested the brakes. The attendant showed us where the spare tire & jack were. And we drove away.
We had to fill the tire with air occasionally. And we DID made it back to the airport after 5 days of using the car. We didn’t have to pay any extra charges for any of the previous damages to the car at the airport. It seems there were no hidden or shady charges. But next time, we’ll make sure some of these things (like the paperwork in English) are dealt with before we leave home.
Now we're not home yet. I'm hoping extra charges don't appear on our bill. We'll see....