Dear Sir / Madam,
We would like to complain about below serious cheat case matter from Jetstar Airline in Singapore.
We have bought online air tickets from Jetstar for Singapore – Yangon – Singapore, booking ref: E7KEKZ, since 25 Aug, 2011. According to the itinerary, our return flight, YGN – SIN, will be at 11:25am-3:50pm on 30 Dec'2011. (Please refer attach file JS Tickets-Purchased)
However, we had a call from Jetstar and said that our return flight schedule date will be changed to 13 Jan'2012 instead of 30 Dec 2011 according to their new itinerary. (Attachment file. 2-JS Ticket-Changed)
Refer to tele-conversation with Jetstar Officers, we have surprisingly acknowledged that our original flight program, YGN – SIN, 30 Dec, 2011 is not cancelled, but just only our seats are not available anymore on that flight and said it has being oversold. They just simply say either to take the refund or go according to their new itinerary assigned date then get a S$200 vouchers from Jetstar as compensation. Sadly we cant take both options offered by Jetstar.
As everybody known that our return date is on high peak season and now surely cannot secure the ticket on that date. Even if we can get it, the fare will be surely sky high at least 2 times than our Jetstar ticket. So,we have no reason to take the refund from Jetstar in anyway. Definitely, Jetstar also knows these consequences and therefore purposely omitted our seats and given it to other customers who may pay a current higher fare for this time being. We feel that is solely cheated case for us as everybody can sense it very obviously. It is totally unfair.
Therefore, We seriously complain about Jetstar’s unprofessional attitudes and dispute manners which are really happened in one of the lawfully countries, Singpore. If it is not happened to us and it just heard about from other, we really won't believe as it is in Singapore.
Beside this, according to our tight working schedules, leave matter, travel plans, etc, there is totally impossible to extend our return date to another 2 weeks. We must have to arrive back to Singapore and report to work on 30 Dec 2011 if there are no other unforeseen and unavoidable reasons.
As customers who are holding confirmed tickets issued by Jetstar since 25Aug 2011, we feel nasty cheating by Jetstar badly. Hence, if Jetstar cannot locate our seat inflight on 30 Dec 2011, somehow they have to arrange YGN – SIN air-tickets in any possible way with their own expenses.
Myanmar and Singaporean Travelers