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Villa Haven

Collie, Western...
9 posts
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Villa Haven

We are in Bali at the moment, we booked and paid for our holiday through VILLA HAVEN, emailing Thea and Lora.

we were picked up at the airport, taken to our villa.

Next morning we find out from the Villa manager she only received sms to expect us 2 hours before arrival and that we couldn't stay for the 7 days we had paid for as she had another group coming in on the 28th.

We try to contact Villa Haven, no answer.

17 email, countless phone calls the villa manager gets hold of Lora who tells her she will sort it out.

we get an email to expect Lora at 9am the next morning to sort it out.

3 hours later, no agent.

We now have no accommodation for the next 4 nights.

PLEASE I need to find out who to contact about this, what authorities are there that I can call????

Bali, Indonesia
Level Contributor
1,824 posts
10 reviews
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1. Re: Villa Haven

Can you share the link / website to Villa Haven?

Collie, Western...
9 posts
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2. Re: Villa Haven

www.indohaven.com

Collie, Western...
9 posts
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3. Re: Villa Haven

Company is Indohaven

www.indohaven.com

www.indobali-villaorganizer.com

Bali, Indonesia
Level Contributor
1,824 posts
10 reviews
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4. Re: Villa Haven

this thread may help you;

tripadvisor.com/ShowTopic-g294226-i7220-k519…

There is an address mentioned on that thread and assuming they have your money for the remaining 4 nights and they are ignoring you I would pay them a visit?

Collie, Western...
9 posts
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5. Re: Villa Haven

The villa manager has been down to their denpasar office, their other office is on another island, we cant get there.

would it be worth calling the police????

Bali, Indonesia
Level Contributor
1,824 posts
10 reviews
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6. Re: Villa Haven

You can try and call the tourist police.

Kuta Tourist Police Post

Jalan Pantai Kuta

(0361) 7845988

Sanur Tourist Police Post

BK3S Post, Jalan Danau Tamblingan

(next to Bali Hyatt Hotel, Sanur)

(0361) 8531960

Nusa Dua Tourist Police Post

Bundaran Tugu Mandala Kawasan BTDC Nusa Dua

(0361) 7442622

Ngurah Rai Airport Tourist Police

Airport Police Sector Ngurah Rai

(0361) 751 023

Tourist Assistance Centre

Bali Regional Police

(0361) 224111

Sometimes complaining a little harder can help as well saying you're about to call the police and/or write negative feedback online?

Do they still hold money of you for the remaining 4 nights? Do you have someplace to stay tonight? Have the people from your current villa been helpful?

Hope it works out for you.

Collie, Western...
9 posts
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7. Re: Villa Haven

Yep, paid in full before arrival.

No, no place to stay, really stressed about it.

current villa, just want it vacated so they can get ready for next group.

dona all the loud complaining.

now they wont answer phone

Bali, Indonesia
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1,824 posts
10 reviews
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8. Re: Villa Haven

Are you still at the villa now?

Bali, Indonesia
Level Contributor
1,824 posts
10 reviews
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9. Re: Villa Haven

Are you still at the villa now? How about refusing to move? You have an agreement with them which they need to deliver.

Sydney Australia
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2,425 posts
227 reviews
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10. Re: Villa Haven

Sounds very odd to me.

If you have the paperwork with you verifying your booking and payment then I wouldn't be budging!

I have dealt with indohaven and had absolutely no problems at all.

Looks like someone has double booked but why is it that you have to leave?

Can you advise me the actual name of the villa you are staying in.

I am presently negotiating another villa stay through Thea and Lora. I will be very interested to hear how your story ends

Good luck and I hope it goes your way