Several people (including me) have recommended this company on TripAdvisor in the past. They are reasonably priced and their cabs are usually in decent condition.
They also used to be reliable.
Not any more.
Booked a couple of trips to and from the airport. No confirmation was received for a few days but after chasing them via email I got one in.
Two days before I was due to be picked up from the airport, Egyptair delayed my flight by an hour and a half. I emailed Blue Cab to warn them that I would be arriving late. With no response to the email, I called them from Luxor airport to check that they had warned the driver about my delay. I was told that the driver was already at Cairo airport waiting for me.
I was then charged for the driver's waiting time. It was only 15LE, but still ...
The cab for the return journey to the airport didn't turn up at all. I waited for fifteen minutes outside my hotel and finally hailed another taxi.
Two weeks in advance, I booked a cab for a full day's excursion. Again, no email confirmation was received. This time, I called them from the UK. I was told that they had received my request and that they had already sent a confirmation email. When I told them it hadn't arrived, they said they would resend the confirmation.
It didn't arrive but I wasn't unduly worried as I had verbal confirmation that my request had been received. I assumed they were having some trouble with their email system.
The night before I was due to be picked up, I called them to reconfirm. I was asked for my reservation number. I explained that I didn't have one, but that I had confirmed the booking by telephone over a week ago.
I was told that they would check and call me back in ten minutes.
Half an hour later and no call back. I called them again.
I was told that they were fully booked and I wouldn't be getting a cab. The reason I didn't get a confirmation email was because there were no cabs available.
I tried protesting that I had confirmed the booking by telephone. I tried asking why they hadn't bothered to notify me that they were fully booked. I tried asking them at what point they had become fully booked. "About a week ago" I was told. I told them I'd made the booking two weeks ago.
They didn't even bother trying to explain the situation. I wasn't getting a cab the next day.
I didn't arrive in downtown Cairo until gone 2100, too late to call around travel companies. Luckily I was able to get the hotel to arrange a taxi for the next day (obviously at an inflated rate).
So I'd now advise caution when dealing with this company. Your cab may or may not arrive, even if you have a confirmation email and reservation number, and even if you have confirmed the booking by phone.
I know I'll be using another company on my next trip to Cairo.