My wife and I recently came back from a 10-day tour of Uzbekistan. Due to timing, we could not join the usual group tours. Julia Feydman of East-Site customized the trip specifically for us and she did a fantastic job. I must say she is very efficient, prompt in her responses, professional and always helpful. She also did our airline bookings which beside Uzbekistan included Azerbaijan and Turkey.
She took care of obtaining visas for us for Uzbekistan and Azerbaijan. Hotel accommodations and all other arrangements were 1st class throughout our Uzbekistan tour. No hick-ups and totally stress-free. Our tour guide, Akmal was awesome. He spoke fluent English, was very punctual, knowledgeable/informative, friendly, efficient, protected us from any vendor hassling and always ready to extend a helpful hand. He also treated us to different but delicious ethnic foods (grilled kebabs, pillav, naans/breads etc.). We saw many interesting/historical places which definitely refreshed our knowledge of history of that era.
Our driver, Timur was a great fellow too. Overall we had a wonderful trip, a spectacular experience and a fantastic time. I would have no hesitation in recommending East-Site as tour operator.