When I was looking for a tour company through trip advisor last year, the tour companies list was not being compiled yet. There were so many quotes given by the local companies from Monglia(e.g. Selena, descover mongolia, ayn trail,.........). I was at a lost as of which to choose! I ended up taking a leap of faith and choosed TGM - Travel gobi Mongolia.
When I first decided to go along with TGM, I was very scared that I might get rip off. I didn’t know anything about TGM other then the 2 references I received from TGM and another one from trip advisor.com. I was having cold feet when I paid my deposit (US$1500) over the internet. I thought this could be the last time I heard from TGM. However, TGM proved me wrong. It’s a reliable and professional company that you could rest your heart on it. My husband and I joined its private tour and had private guides. We were very well-looked after from the beginning of the journey (Ulanbatat, comfort truck, Gobi, died dinosaurs, horse ride, nomad family) to the end of the trip.
Ganzo is the tour operator that I communicated through e-mail. He is professional and always replies my e-mail promtly. Upon arrival at UB, he called me at the hotel and then he came to visit me the next day. When I left Mongolia, called me again to say good-bye . he also gave me a little jar of perfume as a gift. I thought that's a very nice personal touch.
My one little compain is that - if you go to Ulgi, join the local company in Ulgi instead of going through TGM. I went to Ulgi through TGM and they contracted to a company called west mongolz - I was not pleased with that guys at all.