We are flying to the Maldives this weekend and a couple of weeks ago we upgraded our flights to premium as the cost had dropped down considerably.
We are booked to a 'Premier' resort and had group seating included as part of our package.
I'm quite a nervy flyer and when I called and upgraded I was advised that seating was allocated on a first come @ check-in basis, and it would be worth our while doing 'day before check-in' at Gatwick so we could have the pick of the seats. Obviously as we have group seating included I was told that we would be sat together in most circumstances. So this Saturday we were going to do the 80 mile round trip to Gatwick to ensure this was sorted.
However, I just called First Choice to book day before check-in, and I have now been advised that because we upgraded we have lost our group seating, something I wasn't told when we upgraded, and that again, contrary to what I was told seating is allocated 4-5 days in advance and irrelevant of when you check-in we could be separated, be it the day before or the hour before.
I was also told that seats are allocated on a first booking first served basis, so whoever upgraded first will be seated first, and that as we only upgraded two weeks ago we're probably near the bottom of the list and could be stuck at separate ends of the Premier section, even though we booked the actual holiday 6 months ago.
Had we realised this I don't think we would have upgraded, as however better the standard in Premier, I can't think of anything worse than an 11 hour flight separated from my partner.
I thought I'd post about this as 1. I really need to rant but can't as I'm sat at my desk, and 2. so that others realise the consequences of upgrading seats close to departure date. Even if you booked the holiday a year ago, it is irrelevant.
Has anyone else found themselves in this situation, and do you know how likely it is that we could be split up? First Choice said that Premier on our flight is fully booked, so there will be no room for manouver with our seats.