Well, I love Vietnam. It is my favorite country of Asia. But sh*t happens here also. And to help you to skip such piece of sh*t I gonna to describe the situation.
Yesterday, 24.01.2013, I came to the office above mentioned Hanh Cafe to buy the ticket for me and my bicycle from Saigon to Muine. I told to the girl very clear "I need a ticket for tomorrow, 25th of January", I paid, I got the piece of paper and went away to do my business.
Today, 25.01.2013, I came to the office to put my bicycle and I was very surprised to find out I'm not going with this bus because the girl sold me the ticket for yesterday, and the date mentioned in this paper is 24!!!
Well... partially it is mine mistake: I didn't check the date. But inspite on the fact mainly it is mistake of the girl there are a few remarks regarding the service:
1) When I asked to give me the phone of the boss the girl declined to do this. I found it by myself.
2) When I asked to give me new ticket or some refund she declined to to it. Actually the girl from the office was completely rude: she just dropped: "I do not want to talk with you" and jumped and ran away. Nice gesture from the person working with tourists.
3) When I called to the head office of Hanh Cafe in Nha Trang, the guy told me he can do nothing because he is not in Ho Chi Minh, and in any way there is no refund for such situation.
So, dear friends, I kindly suggest you to avoid this Hanh Cafe. Pay attention, please: I'm not the only person complaining on them. There are a plenty bad reports regarding this company on this forum, and the same thing said by Lonely Planet "Hanh Cafe Open Tour Bus and Company not recommended".
Thanks for reading and be happy.