If you are thinking about booking your hotel room with Agoda, be very careful. I have looked at Agoda rates for some Asian countries and they appeared to be lower than the rate quoted by the hotel. I am now booking a 3 week vacation in Vietnam and I checked the rates. They appeared to be less than the hotel rate and I made my first booking for 2 nights.
The rate quoted was in bold. When you click 'Book', the rate is also shown in bold and then at the bottom, there is another figure saying 'hotel taxes'. However, since it was not bold, I assumed that the figure in bold was what you would be paying. When you mouse over 'hotel taxes', it says that 'Agoda has included all taxes and fees so that you know what you will be paying when you check out'. I thought, that this was included in the price in bold as normally bold font indicates the final price.
Well no! this extra hotel tax is added on and in the end, the price becomes HIGHER than what the hotel website offers.
If you do not realise this, you will be paying more per night and if you are staying 3 weeks, then it amounts to alot of money.
I wrote to them and informed them. They also claim to give the 'Best Price Guarantee' and asked me for proof which I sent them. In response they gave me a half baked excuse that rates change all the time. Well the rates definitely DID NOT change because I have been planning this trip for months and the rates are the same as in the beginning.
In some other countries, Agoda does give a competitive rate but for Vietnam, I checked 3 different hotels and all the prices in the end were more than what the hotel was quoting!
So if you are scouting for the best price, avoid a 'Hotel room 'booking service. I have found other unhappy customers but when you first start out, you don't go around looking for complaints!