I admit, I made a dumb mistake when I booked a flight from Bangkok to Phuket on air asia when I meant to book a flight from Bangkok to Koh Samui. Once the charge went through I realized my mistake and called air asia to ask for a refund. I explained to them that I had only made the reservation five minutes prior to calling but they refused to refund my money. The call center employee was incredibly rude and unhelpful. This is a terrible, evil airline. Fly at your own risk!