We are planning a 14 day self-drive in January of 2011. We need either a 2x4 or 4x4, no camping equipment. I am mainly looking for advice on which companies people have had a good experience with.
For instance, a woman on the Fodors forum rented through Hertz. She said she had problems with them- they convinced them not to get a second tire, and their tires blew. They said there was no drop-off fee and there was (although this is not applicable to us). She also said they didn't have good coverage throughout the country (lack of offices and emergency services), and when they needed their assistance on a "weekend" defined as Friday through Monday, they were charged double for it.
She also advised that if we use our credit card insurance, we don't need to get the no excess option, but that credit cards have very specific rules (she used her Visa Card) such as: no car can be valued over $65k original purchase price; you must rent it directly, not through a third party (such as cardboard box). Is anyone familiar with these issues and is it worth the hassle to save on the car rental insurance?
Thanks you in advance for the input!