We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Arabia from London to Casablanca?

Sherman oaks
Level Contributor
12 posts
7 reviews
Save Topic
Air Arabia from London to Casablanca?

Does anyone have experience with flying Air Arabia into Casablanca? They do not have a perfect record in terms of canceled flights. Their flight time into Casa is ideal, however. All other flights from London get in much too late. Any opinions would be welcome on the reliability of Air Arabia. Thank you!

Marrakech, Morocco
Destination Expert
for Morocco
Level Contributor
5,781 posts
113 reviews
Save Reply
11. Re: Air Arabia from London to Casablanca?

The confusion comes because Air Arabia Maroc is actually a seperate entity to Air Arabia so they have their own set of rules and regs which is not always the same as the main airline.

As I said, be careful to check the small print on your email or printed e-ticket

Edited: 1:26 pm, May 23, 2013
England, United...
Level Contributor
5,771 posts
61 reviews
Save Reply
12. Re: Air Arabia from London to Casablanca?

Many thanks nibrika.

It wasn't on the ticket portion that I've already printed off. I have now checked the email they sent and can see it. Stange, I normally make a note of things like that on my travel info when I print it off.

London, United...
1 post
Save Reply
13. Re: Air Arabia from London to Casablanca?

i think it a worst nightmare ever i booked with them 5 month ago a flight to casablanca ....they sent me a new booking from tangier ...i been trying to contact them for the whole day still no one came back to me yet ....please be aware

London, United...
3 posts
1 review
Save Reply
14. Re: Air Arabia from London to Casablanca?

**** DON'T EVER BOOK A FLIGHT WITH AIR ARABIA ****

I booked a flight from Erbil (Kurdistan) to Delhi (India) with Air Arabia, which was cancelled less than 2 weeks before it was due to leave.

I contacted them by email and using their online contact form on about 10 separate occasions, asking to be put on another flight. I said I'd be happy to fly on a different date, with a different airline, or even from a different airport (as long as it was close). Each email was ignored, and I was only contacted after I wrote on their Facebook page.

Even then they ignored my request. Instead of putting me on a reasonable alternative flight, they only offered me a flight from Baghdad/Basra or a refund. I didn't have an Iraqi visa, nor did I want to face the safety risk of travelling through Iraq, and a refund was no good to me as I'd then have to pay much more to book the same flight with another airline at short notice. I explained this, but rather than send a decent reply Air Arabia just issued a refund without my permission. That only happened after I sent them another emails. As a result I had to cancel a nice 6 day trip to Erbil and spend 22 hours on a bus to Istanbul instead.

This was the worst service I've ever received from an airline, and having now googled Air Arabia I see that this was not a unique experience. I'd recommend everyone to seriously steer clear of these bunch of cowboys, they have no customer service skills whatsoever.

15. Re: Air Arabia from London to Casablanca?

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 1:16 am, March 22, 2016