First - in case you didn't know, American's frequent flyer program, AAdvantage, is celebrating its 25th anniversary. One of the promotions is a 25% discount on the number of miles it takes to get award tickets to Hawaii. Rules are that you have to book during May, and travel between August 22 and November 8.
I'm hoping that this helps you guys out, and I'm also sort of hoping that it costs American some money. You see, I'm sort of peeved at them.
I booked my AAdvantage award flight on April 14th. ORD to OGG and back. I've been sitting on these miles for 10 years, waiting for just the right time to use them.
Two weeks later they announced this promotion. And yes, I am flying in September, so I would have qualified.
Then, on May 7, American cancelled the ORD->OGG flight (thanks to TA member pemarsh for alerting me). I checked my reservations, and they had changed my flight, without telling me, to go through DFW. They also gave us middle seats on both flights to and from Maui - all the window seats were gone.
So technically, my flight wasn't ticketed in April. That flight is gone. The flight I have was ticketed in May. By American. Without my knowledge. But whatever.
So, I wrote them an email. I was very polite and calm, I explained the situation, I decried the irony that we might have saved 17,500 points if we had only waited an extra two weeks (after 10 years) before booking our flight. I mentioned that it was our anniversary trip. I explained the fact that our flight was changed in May by them. Isn't there some loophole, I asked, that would allow me to take advantage of the promotional rates? It would mean enough miles for me to take another award trip, and it would cost American nothing.
Several days later I got their reply. "We are here for you. Thanks so much for allowing us to serve you. We love our customers. Unfortunately, you are out of luck. Too bad!"
"Oh by the way, let us take the opportunity to offer you an American Airlines/CitiBank MasterCard. Blah blah blah."
So, not only did they refuse to help me out, and refuse to offer any explanation, but they had the audacity to try and separate me from a few more of the very lonely dollars in my wallet.
I really didn't expect them to do anything for us. Hey, I buy lottery tickets too, every once in a while. I assumed it was unlikely, but possible, that someone would see the unfortunate timing and take the initiative to build some customer loyalty. I even fantasized that they might bump us up to first because it was our anniversary. Hey, I'm a romantic!
But it really sort of burned me up that they said "no" in one terse sentence, and then proceeded to spend two paragraphs telling me about the benefits of having their dern credit card.
So, on the assumption that it does cost them when people get awards cheaply, while at the same time benefiting you TA travellers: please, if you have some miles banked up and Hawaii is in your plans this fall, take advantage of their offer and get it at 25% less. If I can't have it, I'll feel better if as many of you as possible can.
Sorry for the rant. Have a nice day.