I booked my care rental for Maui directly with ADVANTAGE as it was the cheapest rate I could find and had rented from this company without any issues before they re-opened this summer after being bought out by Hertz.
I arrived in Maui on December 18th and waited less than 5 minutes for the shuttle to take me to the lot. The driver was very pleasant and helpful to bring our luggage to the front doors. I tipped him for his services.
My husband and I were the only ones when we got to Advantage but we still had to wait for about 5 minutes while three employees sat there at their kiosk looking like they were doing nothing. We had the VERY unfortunate experience to get GARY to take care of our car rental. He started out ok and as soon as we got going and declined the car upgrade his attitude changed. He kept pushing us to upgrade and said the car we had was way to small for us (I am 5'4 and my husband is 6' and normal weight). We stayed firm and declined. We declined the gas fill up and said we'd fill up our tank before we brought it back. GARY said, "That's stupid of you. It's cheaper to let us fill the car because you'll use the whole tank". I was a bit taken back when he called me stupid. Then he started pushing us hard on all the add ons and insurance which we also declined as we had full coverage that we had taken care of at home for the car rental. He would not back down and kept telling us we needed to take it (four times!!) and when I said we were sure we didn't want it and that we could move on, Gary got very angry with me and said, "Look, you are not on the rental agreement so I will only talk to your husband". He pushed across a laminated piece of paper and said, "read this and you will take the insurance". Again, I told him that we didn't want the excess insurance an he leaned over the counter and said, "Listen lady, you're this close to not even getting a car ". I was fuming but knowing that there was nowhere else for me to go at this time of year and knowing that cars were sold out at this time of year, I didn't even want to press my luck. Under different circumstances, I would have walked out and paid extra not to do business with Advantage.
When we finally got to the point of doing the paperwork and going over the costs, I noticed that the fee was about $100 more than what I had booked. When I asked about it, Gary snapped at me that it was close enough to my quoted price which clearly it was not. I showed him my printed reservation and pointed out that it stated that I wasn't paying more than that. Finally, after some pushing on my part and Gary wanting to get rid of us, he crossed something off and said, "this is optional but you needed to take it". It took us 65 minutes to get our car and Gary was such a jerk.
When we were packing up our car, I overheard a man come out to his wife and said that the car rental price was substantially higher than what he had booked. Sounds like it wasn't just me that was getting jerked around but this is what they do to everyone.
So, please make sure that if you do decide to book through ADVANTAGE to make sure that you double check very carefully your paperwork BEFORE you sign off on it.
I will NOT rent from Advantage again. It was the worst service and high pressure that I have ever had renting a car. I'll go back to Alamo, Thrifty or Hertz anytime and pay a little extra to do so.
ADVANTAGE car renters....be warned.