Before we went on our recent trip to the Big Island I read lots of forum reviews about the status of the Sheraton Keauhou resort. I'm happy to report that the upgrading of the resort is coming along just fine, but it's not yet finished even though the grand opening is next month, February.
We had a nice room (free--we used Starwood Points) on the fifth floor facing the ocean, a partial ocean view. The bed was great, the room service perfect. We enjoyed the hotel gym whch is right next to the hotel's restaurant facing the ocean so you have a terrific view while you're on the treadmill. The pool was only fair because it wasn't quite warm enough. They have a big slide for the kids, and serve food poolside at lunch.
Our biggest complaints about the hotel was that they have entertainment at night that is WAY TOO LOUD!!!! We thought they should have been wrapping things up before 10 PM for those of us who had rooms underneath the entertainment. Then, one night they had a special event with some lame singer and that lasted until 11 PM. At that point the hotel chose to tear down all the chairs and tables and drag the carts carrying the stuff across uneven pavement--which made a huge racket for another hour or so. When I complained to the front desk they offered no apology whatsoever. They just acted surprised.
The hotel also needs more furniture and plants in the common areas. But that will probably come in the weeks ahead.
Finally, the buffet breakfast is good, although nothing special. The service for breakfast is quite good, though. At night the restaurant serves food that is pretty typical of hotel restaurants: the description sounds better than what you get.
All in all I'd give the hotel 3 stars out of 5.