We recently booked a vacation package through www.1-costaricalink.com (please note the dash…this is very important) and it was a big mistake. We booked our trip in December for June and were told they would charge us 1/2 then, and 1/2 in May. We received “prepaid” vouchers from the company and it looked like we were on our way.
We became suspicious when we were charged the full amount in December. We spent three months trying to contact these people to confirm we were paid in full. In the course of trying to contact the folks from 1-CostaRicaLink, we discovered this company is notorious for charging the credit cards of the would be vacationers, but not paying the hotels, or tour companies…so what would happen is the individuals would fly to Costa Rica and find out their vouchers are invalid, nothing has been reserved/paid for, and they are on there own.
We tried contacting 1-Costa Rica Link by phone, fax, email, etc. with no response. We couldn’t get a straight answer from the hotels if we had a reservation, and/or if they had been paid for. We contacted our credit card company to dispute the charges. This ended up being a huge hassle as well. Most credit card companies will not reimburse you charges made unless you can prove that the services paid for were not provided. We were supposed to provide proof of this. As you can imagine, it is challenging to do this when you can not contact the individuals that took your money. They wanted us to go to Costa Rica, and if services were not provided, try to “rebook” everything on the fly and turn in our receipts for reimbursement. We were trying to avoid this if at all possible.
Fortunately, we were able to convince the credit card company to reimburse our account BEFORE we left. If you have booked with 1-Costa Rica Link I would be very concerned about any trip you may have planned.
I mentioned to note the “dash.” There is another company www.1costaricalink.com that is a good, reputable company. It is a complicated tale, but the long and short of it is avoid “the dashes!”