Werented from Waiheke Auto Rentals. Despite boooking via their website a month in advance when we got off the ferry & went to their office the guy said we were an "unallocated booking" ie they had our booking but had not allocated a car. It took him (otherwise nice guy) about 5 mins to work this out. We had to carry our bags, some groceries etc for a weekend, about 200 yards on a path which then turned to gravel (not good for wheelibags!). We then met a girl behind a counter who after I got her attention away from something else served us by continuing to eat her lunch roll with one hand while tapping the computer keyboard with her other hand. The car was ok but was about a 10 year old Japanese used import with 120000kms on the clock, a bit smelly/stale inside, and a radio that didn't work on the NZ FM frequency band. I paid the extra to reduce the insurance excess to $500 from $3500 but had to laugh as I don't think the car would have been worth $3500 in the first place. I've rented cars all round the world but here I felt a bit lke they were loaning me the crown jewels. And finally we got charge for 3 days despite having the car for 48 hours. All ok but vey ordinary & you can't help but feel that "it's an island" not the mainland is an excuse to be sloppy.