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excessive over charging in hotel

Galway
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10 posts
31 reviews
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excessive over charging in hotel

I was recently charged the equivalent of 30 euros for 4 small palinka drinks in a 4 star small family run hotel in Budapest.I posted a review for this hotel warning future customers.My review was posted after a week to the restaurant section of this hotel which had not received a review to date,I contacted tripadvisor three times to inform them that my review was for the hotel and not the restaurant section.I received a automated email saying we will be in touch within 24 hours but never received a reply for all three emails.Basically I was cheated in this Hotel and it appears through tripadvisor that I can not inform other travelers reviewing this hotel.I have read the guidelines and I am sure my review was within them although it certainly was not complimentary to this hotel.Can anyone tell me if tripadvisor is focused on honest travelers experiences or is it more focused on selling hotel rooms through their partners etc

I am amazed that a hotel can charge a customer excessive prices similar to what you can read is a regular occurrence in strip bars etc without mention.I did mention that I would be writing a review on tripadvisor regarding this issue of excessive prices to the hotel staff member and he basically laughed and shrugged his shoulders,it does appear to me now that this staff member possibly knew something that I did not.I am now considering not being a member of this site,

luton
Destination Expert
for Luton
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2,151 posts
257 reviews
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21. Re: excessive over charging in hotel

i think mitchell this kind of thing can happen anyplace

but thanks for the info

tony

Galway
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10 posts
31 reviews
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22. Re: excessive over charging in hotel

TripAdvisor was founded in February 2000 by Stephen Kaufer. Original financing was obtained from Flagship Ventures, the Bollard Group and private investors.[4] The company was purchased by InterActive Corporation in 2004.[5] IAC spun off its travel group of businesses under the Expedia, Inc. name in August 2005.[6] In May 2007 TripAdvisor acquired Smarter Travel Media operator of SmarterTravel.com and BookingBuddy.com; SeatGuru.com; TravelPod.com; and Travel-Library.com[7] Also in May 2007, TripAdvisor acquired The Independent Traveler, Inc., publisher of Cruise Critic.com and IndependentTraveler.com[8]

In February 2008, TripAdvisor acquired Holiday Watchdog, a user-generated travel site in the U.K.[9] In July 2008, TripAdvisor acquired Virtualtourist, a travel website with reportedly over 1 million registered members and OneTime.com, a travel comparison site.[10]

In July 2008 TripAdvisor acquired a majority stake in FlipKey.com, a vacation-rental website.[11] In October 2009, TripAdvisor purchased Kuxun.cn, China’s second-largest consumer travel site and hotel and flight search engine.[12]

In April 2009 TripAdvisor launched its official site in China daodao. Since then it has indexed more than 20,000 hotels and restaurants information and customer reviews, and made all kinds of top lists, becoming one of the biggest travel websites as of now.[13]

In June 2010, TripAdvisor acquired the United Kingdom's largest independent vacation rental website, holidaylettings.co.uk. In September 2010, SmarterTravel, part of TripAdvisor Media Group, launched SniqueAway, the first members-only site where each travel deal is endorsed by the people.

In April 2011, it was announced that Expedia would split into two publicly traded companies by spinning off the TripAdvisor brand of travel sites. According to Expedia CEO Dara Khosrowshahi, the move, "allows the two businesses to be pure plays and to operate with the proper amount of focus to grow respectively."[14]

In December 2011, TripAdvisor was spun off from Expedia in a public offering.[15]

TripAdvisor states it is the world’s largest social travel network with over 100 million travellers having used it.[16]

In April 2012 the company launched a connection to Facebook that lets users select reviews from people in their social graph.[17]

According to a July 2011 PhoCusWright survey of 3,641 respondents, solicited at random through a pop-up invitation link on TripAdvisor.com and commissioned by Trip Advisor, “98% of participants found that TripAdvisor’s hotel reviews … accurately reflect the experience.”[18]

Criticism and legal actions

TripAdvisor has been criticized for allowing unsubstantiated anonymous reviews to be posted about any hotel, B&B, inn or restaurant.[19]

Around 30 hotels have been blacklisted by TripAdvisor for suspicious reviews, including a Cornwall hotel that bribed guests to leave positive reviews of the hotel.[20]

TripAdvisor has stated that reviews are not posted to the website instantly, but are subject to a verification process which considers the IP address and email address of the author, and tries to detect any suspicious patterns or obscene or abusive language. [21] The website also allows the community of users to report suspicious content, which is then assessed by a team of quality assurance specialists. TripAdvisor also alerts the owner or manager of a TripAdvisor listed establishment whenever a negative review is posted about them on their listing.[22]

In September 2011, the UK Advertising Standards Authority (ASA) launched a formal investigation into TripAdvisor after receiving complaints that its claims to provide trustworthy and honest reviews from travellers are false.[23] The ASA found that TripAdvisor '[should not] not claim or imply that all its reviews were from real travellers, or were honest, real or trusted' [24], and as a result of the investigation, TripAdvisor was ordered to remove the slogan "reviews you can trust" from its UK web site.[25] It changed its hotel review section slogan to 'reviews from our community.'

TripAdvisor stated that the branding change had been planned for some time and that changes began in June 2011, prior to the ASA investigation.[26][27] ASA commented that "it was concerned that consumers might be fooled by fraudulent posts since the entries could be made without any form of verification," but recognised that TripAdvisor used "advanced and highly effective fraud systems" in an attempt to identify and remove fake content.

In 2012, an action was brought in the Scottish Sheriff Court, by a guesthouse owner who claimed damages for malicious statements. TripAdvisor asserted that the Scottish courts lacked jurisdiction.[28]

In 2012, TripAdvisor was fined $80,000 by the U.S. Department of Transportation for violating new fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares[29].

keypr
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102 posts
13 reviews
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23. Re: excessive over charging in hotel

I would re- post your review Mitchell, negative reviews are most definitely accepted on TA, that's the beef of the hoteliers with TA that they feel sometimes people are over critical and they have to accept the review.

But as a potential guest I most definitely want to read the warts and all reviews

Galway
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10 posts
31 reviews
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24. Re: excessive over charging in hotel

If negative reviews are definitely accepted why was my review first posted to the restaurant section of Residence Hotel Baron which is apparently named Princessin restaurant with hotel name and address in small print instead of clearly being reviewed for the Residence Hotel Baron , and secondly after being posted to the restaurant section of this hotel were it would not be seen due to no other reviews being in place ,and why was it removed completely after approximately being posted for a week ,thirdly I contacted TA more than three times and received automated emails saying TA would be in touch within 24hrs regarding your query but never did .You say negative reviews are most definitely accepted ,well from what I have experienced I beg to differ ,it appears to me that negative views are accepted but not to critically negative reviews regarding under hand practice etc etc .You say they have to accept the reviews,I can honestly say this as certainly not been the case regarding my review and I now see TA

to be a different site from what it was before 2004 .I also want to read the warts and all which I believe gives a much bigger picture of a hotel etc and let the reader make their own mind up .I also can presume that an over negative review for a hotel not restaurants does not help sales of rooms .

Thanks for your comment and I must say before my experience with this review I would have wrote a very similar comment to yours.

keypr
Level Contributor
102 posts
13 reviews
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25. Re: excessive over charging in hotel

Perhaps TA removed it because you posted it in the wrong category, re-post in the hotel review and I couldn't see any reason it would be removed, I have previously posted a very critical review previously and it is still standing.

BELFAST
Level Contributor
457 posts
233 reviews
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26. Re: excessive over charging in hotel

Please no more - this is starting to bore me - let it go

Edited: 8:27 am, October 12, 2012
Budapest, Budapest...
1 post
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27. Re: excessive over charging in hotel

Dear Mr. Mitchell,

thank you very much for taking your time to inform me about the matter occured to you in Restaurant Princessin located in the building of our hotel. First and foremost I'm really sorry that you felt to be mistreated by the staff. Though the restaurant in the hotel building is outsourced and not run by the hotel itself, I'd like to give you a satisfied treatment and explanation for the case you described.

The restaurant is run according to the standards of the local authority of consumer protection. Therefore the drink card is always at the disposal of the guests. Also a written protokoll can be taken about any complaint, which did not happen during that night. As I was informed, the drink you consumed is a really exclusive and top quality Palinka, „Márton és lányai” (DESTILLATA international Palinka Contest Gold Medal, 2007-2010), so the staff did not cheated you, they charged according to the consumption and the price. I additionaly would like to mention, that the price of this Pálinka in the restaurant is cheeper that usually it does costs. As per the hotel’s expectations the restaurant must work with best price – quality ratio. comparing to similar quality restaurant.

I can only assume that there was a miscommunication in placing and taking the drink order, which unfortunately lead to your displeasure. The other thing you mentioned about the restaurant staff's behaviour, I think it is not acceptable to react so, however not everyone is able to react in the right way while feeling threatened. The opinion of our guests is always very important to us. We always ask our guests: if you liked us, tell it to others, if you don't, tell it to us. Even restaurant guests have the opportunity to do so in writing in a well-placed Guest Book. In such cases the restaurant manager always takes direct actions to satisfy the consumer. Now that you drew my personal attention to what happened, I personnaly took actions with the restaurant operator to improve the guest service communication. Also in the name of the restaurant operator, if you give us your address, I can offer you to send a bottle of the top quality Palinka you drank that night, to drink again with compliments and for the the good luck of all of us.

Hope next time you come to Budapest, we can welcome you among our guests.

Best regards,

Csaba Róna/ General Manager

Residence Baron

keypr
Level Contributor
102 posts
13 reviews
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28. Re: excessive over charging in hotel

Excellent response Residence Baron

Caveat emptor!!

Budapest, Hungary
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39 posts
100 reviews
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29. Re: excessive over charging in hotel

Residence Baron,

this kind of complaint-handling is something I could only observe in Western Europe earlier. It seems that Hungary is part of that region now, thanks to you! I am really glad to see this.

Congratulations! Shabba

luton
Destination Expert
for Luton
Level Contributor
2,151 posts
257 reviews
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30. Re: excessive over charging in hotel

well done Csaba Róna

and Residence Baron

you cant ask for more than that !

tony