We stayed in Prague at the Ventana Hotel for 4 nights. I had been hoping to visit Prague for years and finally I did and it lived up to what I imagined it would be like. Beautiful, historic and I was blown away by how much I enjoyed it. I travelled with my husband and he also loved this little town. We visited the castle for an entire day, walked along Charles Bridge and generally walked to all the major tourist sites and areas during the day.
One tip about the castle, catch a number 22 bus up there as it will save you huffing and puffing all the way up.
I didn't find any rudeness or unfriendliness except for the staff on the student agency bus. We had stayed overnight in Cesky Krumlov which was terrific place. We caught a taxi to the bus station and I was unsure where we were supposed to be. I enquired at the information booth and she said she had never heard of them. I then saw the yellow bus at the back of the bus parking lot and I thought I would ask if this was indeed the right bus and where we need to wait. As I approached the bus driver was chatting on the mobile phone and waved me away with the rudest expression on his face. OK, I would wait and then ask. He looked at me and shut the door in my face. I told my husband who then made his way over and yes, the door was shut in his face too except this time he was chomping on a cucumber. My hubby went in the back door to ask the girls who were cleaning and they snubbed him and answered him one word answers. No professionalism at all in fact we were laughing at their antics. I wrote to this company in English but I doubt they would have understood what I wrote or even cared.
Oh and one more IMPORTANT thing, this company claims an express service but it's untrue. My husband got off the bus at the start of the journey and retreived his back pack, no one asked or even looked when he took it out from the bus. This bus stops about 6 times before it reaches Prague to let people off and pick up others. Considering how easily my hubby reached into the bus and took his luggage we were scared stiff about wether our luggage would still be there when we reached Prague. Anyone can get off the bus, take luggage out and nobody asks or cares if they are taking the right case. I would not recommend this company as the service is poor and the staff are rude.
Overall Prague is beautiful and a magnificent city.