Hello all ,
I would like to share with you my bad experience that I had with a guided tour to Dresden that I've ordered with Martin Tour .
On the last vacation day , I've ordered through my hotel (Hotel Astoria , Prague) a guided tour with Martin Tour to Dresden for the price of about 150 Euros.
We (myself and my wife and daughter) were picked up by the bus at the starting point with a delay of half hour but it was nothing compared with what we passed on this "guided tour" .
The driver (George) spoke loudly all the way long to Dresden with a girl that seat close to him putting all the passengers of the bus in a high danger since his attention was clearly pointed to the girl than on the driving itself .
After more than 3 hours and half of driving we arrived at the first point of interest (that for us was the last too ) at Dresden - Zwinger Gallery .
The guide told to the group "Follow me !" and started to run (really to run) within the hundreds of the visitors at Zwinger Gallery .
Since we were with our 3.5 years daughter we didn't had any chance to run with him , therefore in about 5 seconds we lost the guide .
We started to look for him between the different rooms of the Gallery , but George was not there .
We did not have any phone of Martin Tour , therefore weren't able to contact them in any way .
The guide didn't mentioned anything about how long is the staying at Zwinger Gallery or anything about the pickup place or hour .
So , we were been left in the middle of Dresden by the guide of the guided tour of Martin Tour.
Since it was our last day of our vacation and the flight back to our country was just in the morning after it from Prague, we took a Taxi to Dresden Train Station and entered in the first train to Prague in order to be able to ensure our returning home.
When we came back at our hotel in the evening and contacted Martin Tour we were told that the guide , George, realized that we're missing when he left with 2 spare entry tickets to Zwinger Gallery in his hand .
Well , since we had to look for the guide through the Gallery itself , we already know that we had to pay for the child too in order to access the Gallery , so , we had to buy 3 tickets in order to enter to the gallery and not only 2 ...
So , our driver / guide of Martin Tour was so occupied by the girl who seat close to him from Prague to Dresden that he didn't even realized how many tourists he has in the bus . He thought that we are only 2 tourists (2 tickets left) instead 3 !!!!
When we came home in Tel Aviv , we contacted Martin Tour and asked them to return the money paid for their "guided tour" (150Euro) and for the train that we had to take to arrive back at Prague (50Euro) .
Martin Tour answer was that they don't intend to give the money back since there is our fault that we was not able to follow the guide .
I will probably fill a complain at our local police about this case and I'll ask them to involve the International Police , hoping that we'll be able to get our money back soon .
Till then , I'll do my best to publish this case , as I did in this forum , in order to let other tourists that come to visit Czech Republic and Prague to be aware by taking "guided tours" with Martin Tour . In our case - we started the tour with Martin Tour but we ended it by Train .
Be aware !!!