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Gold Coast airport customer care

US
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14 posts
11 reviews
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Gold Coast airport customer care

I just want to say thank you on behalf of me and my wheelchair-bound companion, Tom.

The Aero-Care team at Gold Coast Airport offered stellar service. We are beyond grateful for their help with our luggage, getting us through customs. Thanks to Lee, Emma, Samantha, Tara and Kimberlee.

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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25,569 posts
65 reviews
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1. Re: Gold Coast airport customer care

Aero Care Operations Manager at Gold Coast is a lady by the name of Emma McNamara. Perhaps a thank you to her direct may be appreciated - just incase they don't see your post here.

e.mcnamara@aerocare.com.au

Brisbane, Australia
Destination Expert
for Brisbane
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99 reviews
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2. Re: Gold Coast airport customer care

It's great to see people doing posts that aren't rants about scams and being ripped off ... glad they were able to make your journey better :)

Sydney/Melbourne
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3. Re: Gold Coast airport customer care

Great idea from KVE.

It's always nice to be thanked for a job well done.

Many are quick to complain, but, unfortunately, far fewer take the time to congratulate. Nice that you did so.

Gungahlin, Australia
Destination Expert
for Canberra
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15,336 posts
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4. Re: Gold Coast airport customer care

I agree it's lovely to see someone take the time to acknowledge GOOD service :-) I'm glad things went well for you Cluegiver.

US
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14 posts
11 reviews
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5. Re: Gold Coast airport customer care

Thanks for the lead, KVE1005. We're a bit low-tech and addled here but, barring disaster, we will be in touch with Emma direct. All the best.. D and Tom.

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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25,569 posts
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6. Re: Gold Coast airport customer care

My absolute pleasure.

It's wonderful to hear you received such great service, and we hope to see you back on our shores again soon.

Kalgoorlie-Boulder...
1 post
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7. Re: Gold Coast airport customer care

I am planning a trip there with 3 wheelchairs in the new year. I was curious about how you travelled around. I am finding it difficult to get a vehicle that will fit any chair let alone 3 wheelchairs. Any suggestions would be greatly appreciated.

Stumped.....

Brisbane, Australia
Destination Expert
for Brisbane
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10,992 posts
99 reviews
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8. Re: Gold Coast airport customer care

This company say they do Australia wide vehicle hire ... http://www.wheelaway.com.au/

I think Europecar do the sort of thing you are after as well.

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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25,569 posts
65 reviews
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9. Re: Gold Coast airport customer care

Gold Coast Community Transport buses can handle multiple wheelchairs. My late father used this service on occasions, point to point pre-booked. They aren't great in terms of flexibility, but it was free and fits your criteria for multiple chair passengers. The link also provides a few other paid alternatives.

…qld.gov.au/thegoldcoast/…gcct

Surfers Paradise...
Destination Expert
for Gold Coast, Surfers Paradise, Byron Bay
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6,064 posts
31 reviews
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10. Re: Gold Coast airport customer care

Kudos to Aero Care and the Gold Coast Airport! Well Done!