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Hertz car rental

england
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1 post
6 reviews
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Hertz car rental

have been waiting 73 days for hertz to deal with my problem..namely compensation for providing a car "with the most dreadful smell" on arrival from Uk over the xmas/new year period. As everything was closed we had to rent another car from another agency in our sons name. the smell was unbelievably awful. We managed to get it changed eventually in Albany. The people at the Hertz rental in Albany agreed with us & tried to get rid of the smell but couldn't, however it took 3 days before there was a car available for us to use. We will never use Hertz again and will tell everyone we know not to use them. How they manage to stay in business I do not know!!!! Does anyone know how I can get in touch with the Head of Hertz Australia as I am sure that he/she does not know what is going on.

Raymond Terrace...
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1,084 posts
34 reviews
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11. Re: Hertz car rental

I have rented with Hertz many times and never had a problem. I even had a 'bingle' in a Hertz vehicle and I had absolutely no problems whatsoever dealing with them, even though the bingle was my fault. Admitedly it was a company rented vehicle, but honestly, it was so easy. I filled out a form, sent it in with the details of the other driver, and that was it.

I think the problems listed above probably stem from the fact that the drivers involved didn't have full insurance coverage perhaps? I always take it, and it's a reassuring feeling to know that I don't have to worry if things go pear-shaped.

I also need to point out that with regard to one poster's comments about flat tyres, empty fuel tank, bad smell - it is your responsibility as the renter to ensure that the car is roadworthy BEFORE you even step into the vehicle. You should do your own checks before you drive away - check the tyres, check the oil, check the petrol, check the registration and insurance (if applicable). Don't rely on someone else saying the vehicle is ok.

12. Re: Hertz car rental

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Removed on: 1:05 am, August 30, 2013
13. Re: Hertz car rental

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Removed on: 9:35 pm, June 02, 2014
rural West Aussie
Destination Expert
for Perth
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22,026 posts
69 reviews
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14. Re: Hertz car rental

I don't wish to sound rude, but why would you think that an experience with a company literally on the other side of the world would have any relevance to a branch in Perth?

15. Re: Hertz car rental

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Removed on: 9:42 am, August 18, 2014
16. Re: Hertz car rental

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Removed on: 11:05 am, August 18, 2014
Melbourne, Australia
Destination Expert
for Perth, Antarctic Adventures
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14,988 posts
29 reviews
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17. Re: Hertz car rental

And this has exactly WHAT??? to do with a rental company in Australia ???

Perth, Australia
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8 posts
28 reviews
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18. Re: Hertz car rental

I would likely say this is an isolated incident in which due to demand they took a gamble and sent the car out because they had nothing else left. It clearly didn't pay off but to paint the whole company with the same brush seems rather narrow minded . though there are plenty of alternatives to hertz that you could use in the future should you visit perth again. Mindarie car rental - http://www.mindariecarhire.com.au/ - Cottesloe car hire - http://www.cottesloecarhire.com.au/ - Sunset car rental - http://www.sunsetrentacar.com.au/ - Myaree car rental - https://myareecarhire.com.au/ - etc google is your friend

19. Re: Hertz car rental

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Removed on: 8:35 am, August 21, 2014
Melbourne, Australia
Destination Expert
for Perth, Antarctic Adventures
Level Contributor
14,988 posts
29 reviews
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20. Re: Hertz car rental

And this has exactly WHAT??? to do with a rental company in Australia ???

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