In Nov 2006, I went to a travel agency & booked and paid for air fare to Broome for August 2007. I also booked accommodation. However, I managed to get a substantially better deal for accommodation rate myself, by ringing the hotel direct, and this was confirmed to me via an email from the hotel 1.5 hours after I made the phone call. I subsequently advised travel bureau that I was not proceeding with their accommodation booking. Last week, I sent email to hotel making an enquiry - and you guessed it, hotel has no booking for me!! Apparently, when Qantas advised that the booking through them was no longer required, they cancelled ALL my bookings!! This in fact, means that a third party has cancelled my actual booking. The Qantas booking and cancellation numbers are the same - my confirmation number for booking direct with hotel is totally different, and is a hotel confirmation number. Yet the hotel insist they are the same. Even my travel agent cannot convince them. Now I have NO hotel accommodation, have non refundable air tickets and non refundable tours booked - and cannot find ANY accommodation in Broome (perhaps the local park bench might be available). I booked early to get a GOOD hotel, and a GOOD room - now a much looked forward to holiday has turned into a nightmare. Hotel is now saying I NEVER rang and booked direct with them (despite my clear and irrefutable proof) - they are ADAMANT that Qantas is the only one who has ever booked for me. I don't appreciate being called a liar - and now that hotel is totally booked out. Where do I go from here???? Is there a governing body - apart from Consumer Afairs - I can go to?