I have just returned from a trip to Tasmania that was marred by a bad experience I had whilst staying at the Lake St Claire Resort on the weekend. The Resort had booked me onto their ferry so that I could do a day hike from Cynthia Bay and be picked up at Echo Point and taken back to the Resort. I was told that the ferry would pick me up at 2.30pm and after an anxious wait standing in the snow worrying that I would be stranded there over night the boat finally showed up at about 3.30pm. The driver of the boat was quite hostile towards me and told me that it was a 'waste of fuel' to have to collect just one person (the other 10 hikers never showed). When I got back to the Resort there was no apology and when I checked back in with Parks and Wildlife they informed me that it was only because they threatened to call the general manager of the resort and come and get me themselves that the resort actually decided to come and get me after all. It was two degrees and snowing when I arrived at the pickup point and although there was a very basic hut for hikers I was apalled that the resort thought it was okay to leave me there overnight (or walk back in the dark!) without a torch, matches or food. And I was soaked through from walking in the snow. And not even an apology! I'm really concerned that the resort could consider ignoring their duty of care and think it's frightening that someone could be left behind when told that they would be picked up. Does anyone know if there is an ombudsman or another authority that I could make a complaint to? I don't want to over react or create the impression that I take no responsibility for myself when going hiking etc but I find their actions very disturbing.