I rented two Daihatsu Sirions from Cairns Older Car Hire. I paid a deposit to book the vehicles ahead of time. At no time was the condition that there was a 25 cent per kilometre over 200km driven in a day mentioned. Had it been I would not have rented the cars.
This condition was only mentioned on pick-up, at which point, due to time constraints and the difficulties presented in attempting to retrieve the 'non-refundable' deposit, it was decided that rather than ruining our holiday we would just accept this term.
I also note that this term is not found in the COCH Terms and Conditions available on their webpage, nor those sent to me via email at the time of booking.
Prior to being given the keys to the cars there was a perfunctory 'condition report' by one of the staff. It was noted that the cars had existing dents, scratches and windscreen chips. There was no attempt to specify exactly where on the car these were as the number of said defects was so high. There was no internal check or lights check performed.
This became a safety hazard on the last night of our hire term. This was the first time we drove at night where it became apparent that one of the cars' tail lights did not work while the other car had a broken headlight.
Having returned the vehicles and thinking to be rid of such a dishonest and dangerous company I then discovered that I had been charged $300 on top of the extra charges related to excess kilometre usage. Upon calling their office my husband was treated in a perfunctory and rude manner by Craig whilst 'explaining' that the charges were related to scratches alongside one of the vehicles.
Craig also made an unsubstantiated claim that there had been multiple calls to say that the driver (of which vehicle was not noted) was being a hoon. As there were four people in each of these 1.0 litre cars, amongst them grandparents and children, this pernicious claim was impossible and untrue - another attempt at coersion.
As to the $300 for the scratches, I asked to see evidence of said scratches and the time-frame within which they occurred. I was told to f*ck off. I note that COHC is affiliated with a garage, where I assume the $300 quote for unspecified and unsubstantiated damage was generated.
Look at reviews for this company - even some hotel websites suggest staying well clear of these crooks!!!