Is this true? From what I understand, the service is still good, but no longer great. Hoping this was due to peak season and not bringing in additional staff rather then having fewer staff members at the resort. We are booked for mid June. My wife and I were supposed to go there for our honeymoon in 2005, but Hurricane Wilma changed our plans. Finally we have the opportunity to go to ERC. I'm hoping it's worth the wait.