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ERC upgrades

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Ashburn, Virginia
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17 posts
5 reviews
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ERC upgrades

Anyone recently try and upgrade their room at the Excellence Riviera Cancun (ERC) when they arrived to check in? We were thinking of upgrading when we arrive (Sunday, June 16), but when I search the travel sites right now to see if the club rooms and swim-up suites are available they appear to be all booked (just the honeymoon suites are available). If you've had experience with this pls. advise. Thx.

Ashburn, Virginia
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17 posts
5 reviews
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11. Re: ERC upgrades

Aaah, now I understand. Thanks for the context, Emma. And to your point, I've e-mailed the resort inquiring re: upgrades/stating room preferences. Haven't heard back yet. Hopefully I will today.

12. Re: ERC upgrades

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13. Re: ERC upgrades

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14. Re: ERC upgrades

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15. Re: ERC upgrades

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16. Re: ERC upgrades

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Kent England
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507 posts
29 reviews
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17. Re: ERC upgrades

Hi Scott, Have you had any response through FB?

Chester, United...
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59,894 posts
67 reviews
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18. Re: ERC upgrades

Come on folks can we not all get on and get back to what TA should be all about - caring and sharing

Ontario
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1,721 posts
3 reviews
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19. Re: ERC upgrades

I have to ask: Is it not possible to keep this thread focused on trying to assist the OP with his questions? scottleewalker is a relatively new member, with very legitimate concerns. Scott, so sorry that your thread has been hijacked.

Also sorry that I can't provide any help re your current questions. However, I can say that my husband & I spent a lovely 2 week vacation at ERC, but it was almost 5 years ago. We had actually booked to go back in Nov. 2011, but a devastating medical issue forced us to cancel. Hopefully Nov. 2013 will be a different story!! : )

Your time is getting close now, and we wish you a VERY happy vacation.

Chester, United...
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59,894 posts
67 reviews
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20. Re: ERC upgrades

Totally agree

The best person to contact would be Mariana who is the Guest Services Manager

publicrelations.xrc@excellence-resorts.com

The resort is around 89% occupancy just now so the scope to upgrade to certain room types may be limited

As you are arriving just in a few days you may want to just pick up the phone and call them on their toll free number and see what the situation is

Either way am sure you will have a wonderful time as everyone we have talked to over the past few days is having a great time