Visitors to Batam should watch out for places like Isabella Massage House, where they heavily overprice their products/services and take advantage of tourists. I hope my experience can help you make a better choice and plan for a better trip.
I made this parlour a must-visit on my list, after reading online reviews. Please do not make the same mistake I did. I intend to put this on various sites so more people know.
I paid 340.000IDR (42SGD) for a 1.5hr foot, hand and shoulder reflexology per person. It was my partner and I, so that's a whopping 84SGD! The massage itself, I felt only rates a 7/10. You can find cheaper, better massages in Singapore.
I called Isabella Massage House from my hotel and their free shuttle picked me up in 20mins. Awesome! When we got there, 4-5 ladies came out to greet us, but I was shocked to see the price list. Still, I went ahead with it. The reviews can't be that off, right? Also I had taken their transport there; I felt bad to back out.
The lady at the counter was pushy with the 990.000IDR (125SGD) 3hr couple massage, but I wasn't prepared to spend so much. I was eyeing the 4 hand 2 person massage, but it costs 570.000IDR (70SGD) for 1.5hrs. Ridiculous! So I chose the cheapest and shortest. Immediately their faces changed. It was my last day in Batam; based n reviews I set aside only 500.000IDR for massage. While we rummaged our wallets for cash, the ladies gave us a dirty look. I apologised and told them tactfully I had seen a different price list online.
My partner and I were put in a room where the air conditioning wasn't working properly. Even the masseuses commented on the temperature. They were pretty skilled but the whole time, I could hardly breathe in the stuffy room and kept thinking how I was so blatantly ripped off.
After the massage, I walked to Eska where the counter lady greeted me warmly. I told her I just had a massage and wanted to see prices and still smiling, she gave me a brochure with their complete price list, telling me I could keep it and come another time. A 4 hand 2 person massage starts from 1hr at only 160.000IDR (21SGD).
I should have just paid Isabella for the 5min taxi ride and hopped down to Eska for a better experience.