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Faulty princess dress

Southampton
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1,807 posts
10 reviews
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Faulty princess dress

I know this is probably a long shot but..... Last June during our trip I treated my daughter to two princess dresses from DLP. One Tiana and one sleeping beauty. She's a tall 11 year old and autistic who loves to dress up. And uk disney don't make them that big. The trouble is the sleeping beauty one has fallen to bits! She wore it twice on our trip and a couple of times since being home. They are hung in her room as she just loves to look at them. At 60 euros a pop not cheap. Do you think disney will exchange it when we go back? The voile part has just broken away from the main dress equally around each side of the dress. Obviously if I had got it in this country I would be straight back at the store. Thank you.

New Forest National...
Destination Expert
for Disneyland Paris, Marne-la-Vallee
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21. Re: Faulty princess dress

I would certainly pursue this. Email Guest Communication on the address Lelly has given, and also try

dlp.communication.visiteurs@disney.com

dlp.cro.gc@disney.com

New Forest National...
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for Disneyland Paris, Marne-la-Vallee
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54,205 posts
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22. Re: Faulty princess dress

Yes, it is after the 30 days - but people get home and hang dresses in wardobes etc. They are not using them every day.

Tampa, Florida
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37,392 posts
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23. Re: Faulty princess dress

I wish it were different, Figgy, but it just isn't. 30 days is 30 days. (Can you imagine? People would be trying to return things years after the purchase date "But I haven't worn it -- in 18 months -- you HAVE to replace it!")

(I returned a shirt that I'd bought for DH the **day after** I'd bought it. The first thing the lady said to me was "what did you do to it?")

Customer service in the UK and US means that that person is there to make the customer happy. In France, it usually means that they have done their service by showing up at work today...they will work their time today, and they truly don't care if you ever return again or not.

There are notable exceptions, but the retailer is the king in this market, not the customer.

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France
France
Europe
Southampton
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1,807 posts
10 reviews
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24. Re: Faulty princess dress

Ok I will email everyone!

New Forest National...
Destination Expert
for Disneyland Paris, Marne-la-Vallee
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54,205 posts
93 reviews
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25. Re: Faulty princess dress

I appreciate your comments Sunshine, and agree with them, but I still think that Princess dresses falling apart after little use should be addressed by Disney, considering the prices they charge for them.

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Disneyland Paris
Disneyland Paris
Seine-et-Marne, France
Norwich, United...
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26. Re: Faulty princess dress

Any news Maria? Xx

Southampton
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1,807 posts
10 reviews
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27. Re: Faulty princess dress

Nope! Not a thing!

28. Re: Faulty princess dress

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