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Stade de France lost ticket issue

Hi, I am after advice regarding the Stade De France and ticketing.

I have purchased tickets to the rugby test for Australia v France in November through ticketnet.fr. They were to be mailed (overseas) to me in August but have never arrived. After finally getting through to ticketnet.fr (on the phone from overseas incl 30+ mins on hold) I've been told that as the tickets are "lost" and due to Stade De France lost/stolen ticket procedures it is difficult to get new tickets issued (to be picked up in Paris).

Ticknetnet.fr are on the case but didn't sound overly hopeful of resolution. I find it hard to believe that if tickets are lost in the mail you lose out and that there is no sensible procedure for re-issue.

Does anyone have anyone have any suggestions on a good way forward to ensure I can get my tickets and attend? The trip to Paris is specifically to watch the game......

Thanks!