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McColls Hotel has closed down

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London
Level Contributor
72 posts
40 reviews
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McColls Hotel has closed down

The staff were advised last week of the closure.

Details here dunoon-observer.com/index.php/news/1-news/73…

Cheshire
3 posts
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1. Re: McColls Hotel has closed down

We are not surprised! At our first sight of the premises when arriving on their coach with badly cracked windscreen, our hearts sank. The drab interior, pokey bedroom, terrible noise from so-called entertainment 'till the "early hours" stopping guests sleeping, followed by water pouring through the bedroom and bathroom ceilings at five o'clock in the morning, all before breakfast following our arrival, proved too much to live with. The hotel staff tried hard, and the coach driver was superb, but there was no way we could or should complete our stay there, so we moved to a nearby properly run hotel, where we were able to enjoy our stay.

We asked the duty manager for a refund, having only been there for less than 24hrs, he said he was not authorised to do this, but the Accountant would handle it. We have not heard from them yet. We had to pay for another holiday because of the misrepresentation of the hotel and its' facilities.

We felt we had to report to Environmental Health that the Dining Room had no proper ventilation or even opening windows (nailed up), and that mould in showers was affecting an elderly guest with Asthma, not too mention leaking roofs. We also found that the hotel was not now registered with the Information Bureaux, or Scottish Tourist Board. Some newspaper article led us to believe that Gerry Robinson had said it was financially viable, just needed the Management to be sorted out. Local people claimed this was untrue and that the he and his team had to walk away from the hotel because he got no proper co-operation and common sense from the "management".

We live in hope of fair play and honesty, and the return of our payment for services not rendered.

Warning to all - check the Hotel is properly registered and pay by credit card, not cheque, like here, to secure your money!

Kayvee

Lytham
5 posts
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2. Re: McColls Hotel has closed down

Can only say - not before time - didn't do Dunoon any favours. Sad, it was once good.

3. Re: McColls Hotel has closed down

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