I have a question for some of the locals who may be able to help me and at thesame time to warn future travellers
I made a reservation from Oslo to Berlin at a low fare Euro 60.40, due to some changes in my workplace, i need to cut short my holiday, hence I am thinking just to proceed straight to Copenhagen. I understand that I have to pay Euro 31 per person per leg for any changes which is fine by me and any difference in the fare. Now I would like to change from Oslo to Copenhagen which has a price of Euro 51.20 (so I am going for a lower price category), but the system is charging me Euro 102.40 (51.20 x 2) for the changes. I called the hotline and a lady answer my query, after making some investigating, she said she has to ask her superior about this while I hold on the line (a long distance line) for maybe like 3-4 minutes, and when she's back, she insists that it is correct, that that is the difference and penalty charges..??? and when I am trying to make my point, she just flatly told me that even if I talk to other person on the hotline, the answer will still be the same..!!!??? I was still trying to make her see the discrepancies when she just cut my line..... What the Hell!! (sorry) C'mon, is this how Norwegian Air operates, I kind of feel I am being scam here, when I purchase the ticket, I've read the Terms and Conditions clearly, the website indicate that even low cost fare can be changed against a fee and the difference in fare, when in reality it is not the case, one has to pay for the new reservation, so what is the point of changing your reservation when you have to pay again!!!
This is really annoying and the truth is, i am angry and upset..