I post my bad experience so others can avoid going through the same thing. If u think my experience is an exception, u can try and share your experience here. I wish to see more people reflecting on this topic so I can learn what really happened!! If you are an IT expert. Pleas help explain the experience.
This is what I posted on the complaint board about my experience with Vectone Mobile SIM card and prepaid Data Plan while i was in Vienna, Austria.
1, horrible customer services. I was asked questions in very inappropriate tone. The man said: Listen, I can't do anything here, just go to t mobile or A1! When I asked my second question, I hear sigh and a very long silence. I already saw some of the comment people wrote about their customer service, so I hang up the phone before the man say anymore rude word. Their customer service people are not only rude, but also scary! I phone four times, all four experiences were bad. Don't know where I got the courage to do that, 4 times!
2, The Sim card was override by a Netherland company called KPN. I feel my phone was hacked. I tried many solutions, and I spend hours and hours online to find solutions. I am not an IT person so I don't really know why MMS setting on one SIM card can be override automatically by another company that is hundred miles away from Austria. (For people who are like me who has no idea about cellular data setting on your smartphone, I would like to explain what is MMS setting. MMS setting, which consist of several configurations in numbers, are a set of codes. a company, such as t-mobilt, uses these codes to connect with their customers' mobile devices. Customers usually are not aware of the MMS setting because the SIM card will do the setting on the phone.)
In my example, I got a vectone sim card in Austria and purchased a prepaid data plan online. I was only able to use that for 6 hours. My phone was suddenly disconnected from vectone network. I googled so many reviews and spend three to four hours trying to find out why. It was the SIM card. The MMS setting on the SIM card was override by a Netherlands company called KPN. How can that happen? Why it doesn't happen to other company such as T-mobile or A1! Why it happen to vectone?
Whatever that is, I know that Vectone needs to improve their system so this doesn't happen to their customer. They also need to improve the quality of their customer support. I can't believe the customer support people send me away to t-mobile.
I feel so cheated by this company!!! Their system must have serious fault but they are hiding that fact from everyone.
In conclusion, don't choose this company!! If u dont want to go thru what i go thru and dont want to waste both your time and money, go with T Mobile or A1. You got exactly the same thing! 10€ for 10 GB. I have waste too much time with this company.
I truly regret that I choose this company! I spend 10€ and I learned my lesson! I forgot to look up review before I decide to go with Vectone mobile data plan in Austria.