I'm stuck in Innsbruck and need help on how to work with the Swiss railways to get me back to Zagreb. I had purchased a round trip sleeper seat from Zagreb-Zurich-Zagreb and due to rains, they delayed departure by one night and I had to purchase a hotel stay in Zurich on my own dime. The train is now on its way to Innsbruck and will not go further. I had paid EUR 210 for the ticket, which is pretty high and now am looking at loss of my ticket and not being able to get home.
When I approached the railroad officials, they just said it was an Act of God and they can't do anything about it.
I would like them to refund my hotel stay in Zurich and to get me back to Zagreb. Any thoughts would help here. Please help, I am stuck! I have a full schedule in Zagreb, clients to meet, etc, so I am losing money every day.