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www.apartment-soldeu.com *DO NOT STAY HERE*

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www.apartment-soldeu.com *DO NOT STAY HERE*

***please note this is not a review of the La Pleta apartment complex in Soldeu, Andorra, rather, it is a review of the 2-bedroom apartment in the La Pleta complex owned and operated by www.apartment-soldeu.com.***

*The below is a feedback mail that I sent to the owners of the apartment, and didn't receive a response, so have thus decided to post on Trip Advisor*

*My party of 5 stayed here the week of March 2nd to 9th, 2008*

"I wanted to provide some feedback on our experience while staying in the Apartment Soldeu.

Our party were staying in the 2 bedroom apartment. Upon arrival, we were greeted by the daughter of the apartment representative who gave us the key to our apartment and the main door key to Block D (but we were staying in Block C). This meant that we had the inconvenience of taking the lift down to an underground car park, walking across to our block and taking the lift back up again. We were told that the previous tenants had left with the key to Block C but that we would be given the correct key the next day. However, we never received the key, despite numerous text messages and calls to Sarah.

We were also informed that the apartment came equipped with a DVD player, but upon arrival we found that the scart lead to connect the DVD player to the TV was missing...again, we sent a text message to Sarah and received no response, so we bought our own lead.

In the apartment terms & conditions it states that the apartment should be left in the state that it was found, i.e. clean and tidy. However, although the bed linen and towels had been cleaned, they were still drying on the radiators when we arrived, it did not seem as though the apartment had received a thorough cleaning in a while, the floors were very dusty and the bin in the kitchen was also dirty."

*The website also states that "The apartments are totally cleaned before your arrival and even include a welcome pack with tea & coffee so you can enjoy a hot drink after your journey."

Yet there was no welcome pack with te & coffee when we arrived.*

*Also keep in mind that all cleaning supplies, ie. dishwasher tablets, soap, toliet paper, etc. will nto be there upon arrival, you must purchase yourself.*

*Also, only one key was provided for a group of 5 people, very inconvenient when you are off skiing and returning separately to the apartment.*

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27,191 posts
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1. Re: www.apartment-soldeu.com *DO NOT STAY HERE*

Keep badgering your rental company, and keep records of all dates, times of communicatons and who you spoke too.

Watch 'don't get done, get Dom!' and don't give up, but a good thing to do also would be to check your small-print and consumer rights, especially if the company is ABTA bonded.

Upminster, United...
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11,284 posts
36 reviews
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2. Re: www.apartment-soldeu.com *DO NOT STAY HERE*

That is a coincidence, 2 groups from Ireland, both first time posters, both had towels drying on the radiators, both renting from the same people - one group of 5 and one of 6. Shame you didn't meet up while you were there as one managed to see the rep after the first day and the other didn't and they got extra toilet paper !!!!!!

3. Re: www.apartment-soldeu.com *DO NOT STAY HERE*

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4. Re: www.apartment-soldeu.com *DO NOT STAY HERE*

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