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Car rental

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Brighton
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4 posts
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Car rental

Can anyone recommend a not too expensive car rental company in Rekyavik or the surrounding area. Thanks!

375 replies to this topic
Reykjavik, Iceland
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41. Re: Car rental

just rent from a small car rental

Reykjavik, Iceland
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42. Re: Car rental

I always rent from www.icerentalcars.is when i need to rent a car because of work

Edited: 10:05 am, April 10, 2013
43. Re: Car rental

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Removed on: 10:38 am, August 19, 2013
 
Denver, Colorado
4 posts
1 review
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44. Re: Car rental

DO NOT RENT FROM HERTZ in Keflavik Iceland!!!

I recently returned from a lifetime dream trip to Iceland. I was extremely impressed with the beauty and culture of this beautiful island, until I went to return my car rental at the HERTZ in Keflavik.

They claimed the vehicle was damaged and I owed $3000 USD to fix it! They would not allow me to leave until I paid the alleged bill for damage.

I could not see any obvious damage to the vehicle.. They claimed that the vehicle had sustained pitting to the windshield, headlight covers, and clear coat from a blizzard that occurred during my visit. The damage to the clear coat appeared to be dust and I attempted to show them that it was merely dust by wiping it off. I noticed that the vehicles around my vehicle in the return lot all had similar damage. I asked how they determined the cost of repairs and the owner stated that they took it to a repair shop that was located 5 minutes away ( I never saw the car taken off the lot). When I requested a second estimate, the owner returned in 15 minutes and said that the second estimate was almost double the first! The owner did state that he would be willing to compromise and drop the bill to $2865 USD since there was previous damage to the vehicle. I’m not sure that the damage was present when I picked up the vehicle, since it was covered in snow and the damage was never disclosed to me at the time of rental.

I realized at this point that I was being taken advantage of by an obvious scam. Apparently this is a common scam with this HERTZ office. I told the owner that I felt they were being unfair and taking advantage of me. I told him I would put my experience with HERTZ on every travel website I could find and he stated ‘Go ahead, it’s already there and now my eyes will be opened!’.

After hours on the phone with my U.S. insurance company (no help as I am not covered internationally). I had accepted all the available insurance coverage offered by HERTZ except the “Sand and Ash” add on. HERTZ claimed that the “Sand and Ash” coverage would have covered only a portion of the alleged damage. I spoke to the U.S. embassy in Iceland (they don’t help with these situations) and HERTZ International (I was told to send an email). I ended up paying just so that I could get out of there.

I had paid for the rental with my debit card and found out after the fact that if I had used a credit card, I might have coverage for these kinds of claims.

I am just asking every other traveler to Iceland, NOT USE HERTZ rental car services. If HERTZ cannot prevent their agents from being thieves, then they should remove their name from places such as this. I am guessing that other unsuspecting Americans will rent from HERTZ there, because it is one of the more elite car rental companies in the United States. Please spread the word about this place!

45. Re: Car rental

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Removed on: 9:05 am, June 05, 2013
 
New York City, New...
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474 posts
133 reviews
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46. Re: Car rental

We really liked Europcar. I don't know if it is the cheapest, but having a good, reliable car is so important in Iceland that I would not simply seek the least expensive. If the car were to break down on the road in the wilderness, you could be really stuck.

47. Re: Car rental

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Removed on: 10:21 am, August 19, 2013
 
Long Beach...
2 posts
1 review
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48. Re: Car rental

This is a late response...but I just returned fro Iceland and rented a car through Budget in downtown Reykjavik. They were so helpful and generous, and I truly got the best deal with them too! Ragnar is the manager, and Donika was my agent. I would definately recommend!!!

Mechanicsburg...
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49. Re: Car rental

We used Procar too. They were courteous and helpful--to a degree--but read on. At the rental desk, we were urged to buy "gravel insurance" in addition to the collision damage waiver included in the rental price. I was skeptical, because we only planned to be driving on paved main roads. When we looked at the vehicle with the rental agent before taking it on the road, she pointed out red dots that had been stuck on the car near areas of damage to mark them as already noted. What they were calling “damage” would be called normal wear and tear anywhere else. These were the tiniest nicks and abrasions in the surface coat of the exterior paint. Any car, anywhere, will get these in the normal course of driving. You had to look really close to see them. The advice posted by others to “take photos of the car and have them signed” would not help. These marks would not show up in any normal photograph. At the end of the rental period, the rental tech guy scrutinized every inch of the car, looking for something to complain about. He poured over it, crawled under it, and finally claimed to find a scratch on the bottom (!) of the front bumper. He then turned our case over to the counter agent to decide whether the scratch was covered by the gravel insurance or not. She decided that it was covered, but the whole process was clearly arbitrary and labeled as "damage" what would be considered normal wear and tear anywhere else. Indeed, one might suspect that this ritual was performed in part to convince us that buying the gravel insurance had been worthwhile. The car rental industry in Iceland may not see this as a scam, but customers certainly will.

K G
Mechanicsburg...
3 posts
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50. Re: Car rental

I do not understand, given so many bad experiences, why the rental industry in Iceland can't be more traveler friendly. It seems too many of the companies are into ripping off customers. Not a good way to promote your tourist industry.

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